Question about Epson Stylus CX9400 Photo Printer

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Can't send or receive

After about an hour and a half on the phone with Vonage who then set up a conference call with Epson the Epson Stylus CX9400Fax Series still isn't sending or receiving. In each direction the result is "A communication error has occurred during the fax transaction Error 0400. We changed all the settings during the phone conversation. We reset back to the factory defaults and still the same response. Someone help please!! Vonage did fix the one part which was each time the machine rang it went to their voice mail. That doesn't happen anymore. It goes directly to the fax machine as it is supposed to do.

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  • Pat Wick Mar 03, 2009

    I adjusted the the modem down to 14.4 and was able to send one fax. I have not been able to send another fax to the same number once the one sent successfully. Are we only allowed to send one fax a day from this fax machine??

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Fax machines are analog devices and will not work reliably on a digital phone line.

Posted on Mar 04, 2009

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Is it possible to make my epson cx9400fax printer connect wireless? It has something that looks like a usb port


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I had a wireless router installed and can no longer fax using CX9400FAX series. Receive communication error ''no dial tone''. There is a phone line from the phone to printer and from printer to wall jack....


Hi,

I too was having the same problem. We too have a wireless router hooked up. However, that had nothing to do with the problem. Our problem was that the top phone line port on the fax machine should run to the phone jax in the wall. The bottom phone line port on the machine should run to the phone. We had them switched around.

I hope this helps.

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How do I enlarge the print on an Epson Stylus CX9400 fax series?


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Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory...


Ok, here's a check list for you.
SENDING

Check the following:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • Make sure that your recipient's fax machine is turned on and working.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication, then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.



RECEIVING


Try the following if you can't receive a fax:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • To receive faxes automatically, make sure the Auto Answer light is turned on. To turn it on, press the Auto Answer/Space button.

    cp_display_142_er.gif



  • Make sure paper is loaded.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.

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1 Answer

Vonage and faxes


Only real solution I know would be to get rid of Vonage. All experiences with Vonage has left a bad taste in my mouth. Regardless of your broadband speed, Vonage uses open internet and is subject to network problems. Fax's require Real-Time communication/transmission control, which is, thus far, not available with Vonage.

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