Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson DC15 won't power on at all

We tried letting it set to see if it was overheating but it still won't turn on. We did the other outlet and breaker test. It made the noise as if it was powering on for about 2 seconds then quit.

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It's a bad switch - or cord. Most likely the switch

Posted on Mar 03, 2009

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Posted on Jan 02, 2017

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Why won't my Dyson DC23 turn on? I have checked the breaker and everything is in working order. It was turning on and off the last time I used it.


Hi Donna.

You've made a good start in making sure the outlet is working.
The manual can be seen here:
Dyson stowaway DC23 Helpline Manual The thing I pick up on in particular is your saying that the unit was turning on and off the last time you used it.

Based on a number of repair and troubleshooting forums, it sounds like the unit was overheating, or close to overheating before. There is a thermal-cut-out switch to keep the unit from overheating to the point of damage, or, worse, starting a fire. If the interlock has kicked in, it can take 30 minutes to an hour for the unit to cool enough to reset the switch.

Common things are common, and rare things are rare. With that in mind, the most likely causes of overheating are:
  1. Blockage somewhere in the vacuum line.
  2. The brush head being jammed / trying to turn when something is impeding it.
  3. Clogged filters.
First rule - unplug the vacuum when working on it. After that,
  1. Remove the various bits of tubing, u-bends, and such, and make sure that they are clear - no paper wads, hair clumps, or such. For long stretches of the tubing, a long bent coat hanger (marshmallow roaster configuration) can be used to gently probe the long stretches.
  2. Try to rotate the brush - remove any obvious yarn, hair, string, rubber bands, etc, built up on the brush.
  3. Wash the filters. They are meant to be washed every few months. If they haven't been, they may be so clogged that the motor isn't drawing in enough air to cool itself.
That should give you a good start. If none of this works, there are toll free numbers to talk to Dyson support in the manual.

Good luck, and Happy Holidays!
D

Nov 22, 2015 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

DC07 Shuts Off, won't restart


If it was running for a while... It may be overheating. It has a reset: http://www.ehow.com/how_5943288_reset-dyson-vacuum.html

But maybe just let it cool for an hour or two and try it again?

Oct 07, 2012 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson dc15


Hi there,

I'm sorry to hear you're having difficulty with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on
This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 16, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson D15 shut off while in use


Hi Mary Ellen,

I am sorry to hear you are having difficulty with your DC15. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting. For more information on completing these checks please visit:


http://www.dyson.com/support/help.asp?article=1451&product=DC15-SY-STD

If you need additional assistance please contact us at 1-866-693-9766 US or 0800 298 0298 UK.

Best wishes,

Jessica

Mar 21, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

How do I turn it on?


Hi there,

For information on using and maintaining your DC15, please refer to the user guide supplied with the machine - in case you don't have this to hand, you can download a copy here:
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moz-screenshot-1.pngmoz-screenshot-3.pnghttp://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

You may also find our online Support page for this machine useful:

http://www.dyson.com/support/help.asp?article=32&product=DC15-SY-STD

I hope this helps - for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 26, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson dc15 animal brush won't turn


Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 07, 2012 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

My dyson dc15 beeter bar won't turn on


Hi there,

I'm sorry to hear you're having difficulties with your DC15. Your machine is equipped with a safety device which shuts off the brushbar if something - for example, a rug fringe or a shoelace - jams it. If the brushbar won't rotate, you may simply need to reset the cleaner.

To do this, please follow the steps shown in the video below - ensure you have the machine reclined into the vacuuming position before testing it, as the brushbar will never rotate when the machine is standing upright.

This should resolve the issue, but for any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Jan 26, 2012 | Vacuums

1 Answer

Overheated - won't turn on


I would recommend bringing your vacuum to a local service center. You most likely will not be able to diagnose that problem online.

Dec 09, 2011 | Dyson Vacuums

1 Answer

I have a emerson insinkerator that has nothing working checked breaker and reset button??no power??


First check that you have voltage at the outlet and that the switch is working. There is a reset button on the bottom of the unit - have you tried to reset that? If not, try it! If that doesn't do it, unplug your unit and use an allen wrench to rotate the motor (CW), if it won't turn then you either have something like a bone or spoon wedged in it or the motor is bad. If the motot is bad it is cheaper to replace than to repair.

Aug 14, 2011 | Emerson Vacuums

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