Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson DC15 won't power on at all

We tried letting it set to see if it was overheating but it still won't turn on. We did the other outlet and breaker test. It made the noise as if it was powering on for about 2 seconds then quit.

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It's a bad switch - or cord. Most likely the switch

Posted on Mar 03, 2009

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1 Answer

DC07 Shuts Off, won't restart


If it was running for a while... It may be overheating. It has a reset: http://www.ehow.com/how_5943288_reset-dyson-vacuum.html

But maybe just let it cool for an hour or two and try it again?

Oct 07, 2012 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson dc15


Hi there,

I'm sorry to hear you're having difficulty with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on
This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 16, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson D15 shut off while in use


Hi Mary Ellen,

I am sorry to hear you are having difficulty with your DC15. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting. For more information on completing these checks please visit:


http://www.dyson.com/support/help.asp?article=1451&product=DC15-SY-STD

If you need additional assistance please contact us at 1-866-693-9766 US or 0800 298 0298 UK.

Best wishes,

Jessica

Mar 21, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

How do I turn it on?


Hi there,

For information on using and maintaining your DC15, please refer to the user guide supplied with the machine - in case you don't have this to hand, you can download a copy here:
moz-screenshot-2.png
moz-screenshot-1.pngmoz-screenshot-3.pnghttp://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

You may also find our online Support page for this machine useful:

http://www.dyson.com/support/help.asp?article=32&product=DC15-SY-STD

I hope this helps - for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 26, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson dc15 animal brush won't turn


Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 07, 2012 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

My dyson dc15 beeter bar won't turn on


Hi there,

I'm sorry to hear you're having difficulties with your DC15. Your machine is equipped with a safety device which shuts off the brushbar if something - for example, a rug fringe or a shoelace - jams it. If the brushbar won't rotate, you may simply need to reset the cleaner.

To do this, please follow the steps shown in the video below - ensure you have the machine reclined into the vacuuming position before testing it, as the brushbar will never rotate when the machine is standing upright.

This should resolve the issue, but for any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Jan 26, 2012 | Vacuums

3 Answers

Brush bar is not turning when I turn on my dison vacum


Hi There,

The Dyson DC15 All floors is actually a 2 motor upright, meaning the suction motor is separate from the motor that rotates the brushes. The first thing you should check is the reset switch on the brushes. Behind the brushes there is a little red pole, push this down to reset the brushes, and see if this fixes the problem.

If not, then you may have a bad on/off switch for the roller brushes. Try pushing the switch next to the main on/off switch that controls the brushes up and down, up and down, can you hear the brushes attempt to come on at all? If you could hear them come on even somewhat, this means that your brush on/off switch is bad and needs to be replaced.

If nothing happens when you push this switch, it still may be bad and not getting any power at all to it.

Does the machine make any sound at all when you try to turn the brush switch on and off?

Please try pushing the reset switch, then testing the on/off switch first. If neither one of these solutions works, please just use the comment field on the repair and let me know, and I can then walk you through some more advanced diagnosing of your machine.

Thanks,

Chris Jones
GoVacuum.com

Apr 28, 2010 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

I need a vacuum brush housing assembly for Dyson DC15 animal. Part of it is broken (plastic).


http://www.espares.co.uk/dyson/dc15/p/1086/716/10
Try the above link or do a search in google for "Dyson DC15 parts". Also, try searching in Ebay. You should have no problem in locating the part. Lastly, try calling Dyson at 866-MyDyson.
Good luck.

Aug 10, 2009 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

Dyson dc15 just shut off.


Most likely your machine has a blockage, has overheated, and the thermal cutout has operated. This will reset itself when the machine cools, which can take an hour or more. Unfortunately Dysons tend to run hot anyway, so it doesn't take too much restriction of the airflow to cause this problem. Check for obstructions (including filter that may need washing) before anything else. Good luck!

Mar 01, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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