Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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It's as if it isn't plugged in at all.

I have a Dyson ball (purple one) and it won't work. Nothing when I push the button. It worked fine when last used. Dirt is dumped after each use and I am very careful with it.

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  • 83 Answers

Try a different electricity outlet first. If that doesn't solve the problem, more than likely it is the power switch which is not engaging. It could also be the motor but I doubt it since you probably did not see smoke or smell any burning smells. Call the Dyson Helpline, they will refer you to an authorized dealer in your area. The repair dealer will inspect the switch to see why it is not engaging and fix it for you. The dealer will also be able to fix or replace your motor if it turns out that it is the motor.

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

Brush doesnt turn


Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's
not gonna stay depressed, it's gonna pop right out - that's normal.
- Step on the red pedal on the back
- Turn the machine on with the red power button
- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar - if it doesn't spin, press and hold the gray button down for 10 seconds
- If it still isn't spinning, remove the brushbar and make sure nothing is blocking it and withholding it from spinning
this link is for the manual..
http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_allfloors_uk.pdf

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I have the purple dyson ball and the brush stoped spinning nothing is clogged what do i do ?


Hi, it's Jack from Dyson.

You should be able to resolve your issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?product=DC24-ANIMAL&article=1593

If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON, and we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

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1 Answer

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