Epson C1100's show toner low for a long time before it actually needs replacing (usually have another 500 - 1000 copies left). This is to give you time to order a new one. When it is completely empty you will get a message saying replace K toner and the cartridge will be moved into the front position ready to remove it. If you really must replace it before it is empty let me know and I will try to explain how to do it, although it is quite involved.
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Replace Toner with gen cartridge.
Or Take cartridge back as faulty after checking that it was opened and installed correctly.
Check display on printer for indications that maybe it needs one of the 3 colour toners indicators are Y,C or M
K is black
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