The lens will not go back into the camera and every time I turn it on the camera says to turn the power off and on again. When I turn it off the lens won't go back into the camera, it just does a dance and stays out.
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When I turn on sony cyber-shot camera I get a
Problem with the Sony Cyber-shot DSC-W35 Digital Camera
when I turn on sony cyber-shot camera I get a screen
display that states "access". The lens keeps going in and out and then
it states,"turn the power off and on again" What's wrong??
I had the same problem with my Sony DSC-W150 camera. It turned out to have an easy fix. At the same time, press the power button and depress the shutter button halfway (the one you snap to take pics) as if you were trying to engage the autofocus without pressing the button down entirely. The lens will attempt to autofucus, which in my case was enough extra power to dislodge whatever debris/sand had clogged the lens. Hope this works for you!
I believe there is a lens error, usually that message appears when the lens are stuck or not working. Turn the camera ON by pressing the "play" button (to see images only) and if the camera turns ON with no problem, then the problem lies on the lens. you can send the camera for repair or buy a new lens set from ebay, they go for around 30 dollars, but you have to be familiarized with cameras and very careful in order to install the new lens.