Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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No suction in wand after few seconds

I have had my dyson for about a month and tried to use it today and it worked ok until I emptied the canister...now when i try to use the wand it starts making a loud sucking noise from the little hole on the back down by the filter and will not **** anything from the wand...the actual vacuum works fine though

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  • Anonymous Mar 18, 2009

    My vacuum is also only a month old and will operate cleaning the floor fine but loses suction when you disconnect the wand to clean crevices. I cleaned the sponge like filter, emptied the canister, checked all the hoses for blockage. There's no reason why it doesn't work like it did when it was new! It has half the suction when using the pull out wand.

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  • 328 Answers

Check the inspection air ways as dirt can often get clogged if the bin assembly hasn't been fitted correctly. check that the seal cone is properly fitted before locking the whole bin assembly back in and check that the motor filter has been correctly placed.

Posted on Mar 07, 2009

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1 Answer

Dyson no suction in upholstery wand


Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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1 Answer

Poor wand suction


your cyclone assembly may need to be striped down and cleaned also remove the exhurst filter located under the bin.

Oct 15, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Model DC40, the wand doesn't have any suction when I want to use on stairs, etc.


Hi there, it's Jack at Dyson.
If your DC40 doesn't seem to have suction through the wand but picks up as normal on flooring, it's likely there's a blockage in the wand or hose. To locate and remove any obstructions, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/check-the-wand-and-hosedc40


It's also worth giving both filters a wash as shown in the video below - in normal use this should be done at least once a month. Use cold water without detergent and at least 24 hours for the filters to dry completely before replacing them.

I hope this helps, but if you'd like any further assistance please call our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 04, 2013 | Dyson DC18 all floors Bagless Upright...

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Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

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Dyson DC17 Animal does not have enough suction from the wand handle to power the mini turbine head. The wand handle has very little suction.


Hi its Darran at Dyson.

It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

www.dyson.com

Kind regards
Darran
Dyson Customer Service

Mar 10, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

A Dyson dc 17 Animal and the wand/hose has lost suction


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Jan 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The suction in the hose of my 2 year old Dyson Animal vacuum is compromised. I may have sucked up a small cat toy or something. Regular vac still is fine. The hose "sucks closed" after a few seconds near...


Hi there, it sounds as though the wand handle is blocked. To test this, remove the wand handle from the hose and test the suction at the top of the hose. If its strong here, then you will need to remove the blockage from the wand handle. If the suction is still poor, you will need to remove the hose by pressing in the catch on the hose cuff near the base of the machine and removing any blockages.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Dec 28, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

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