Have a Dell 5100 colour printer. When you switch it on it comes up with 009-380 restart printer error code. Have replaced transfer roller, all cartridges, fuser and drum. Dell don't seem to know what this error code is and can't find it in the manufacturers guide either.
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Re: Dell 5100 printer error code 009-380
Hi You can Try
Error Code 5100
Solution 1: Clean the timing strip.
Solution 2: The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .
Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism. All The Best: Pineworks
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Opem cartridge door
5100 is a carriage error, check the timing strip for contamination(plastic strip about 1/4" in width) The unit is not homing, check for obstructions on carriage path (iron rode). Please see blow video to locate "carrage"
Have you tried restarting your computer with the printer switched? This sometimes works. Other than this you can get a little device that resets the chip on the rear of the cartridge. This sometimes happens with refilled cartridges. There are many stationers who stock this gadget.
) The fuser gets very Hot!! Let cool for 10 minutesafter turning off the power and unplugging the copier!
2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear..
3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed.
The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one. I found the answer on the dell troubleshoot website
error code 5100 means it cannot recognize the follwing UO51 cartridge. A lot of the time the cartridges need to be re-set. for this :--
Remove both cartridges, turn off the printer for a few seconds. Then, restart your printer and wait for it to warm-up. When it's finished warming up and you see the error code for missing ink cartridges, open the printer and insert both of them and close the printer.
That might take care of it because the restarting of your printer, "fakes it out" every once in a while.
I had the exact problem described and it was the following:
one of the ink cartidges had popped out of place "inside" the printer housing on the right hand side, and was catching as the printer tried to start up.
By using a thin object such as a ruler, I could press the ink cartridge back into place to allow the ink cartidges to come out from the printer side area. Once out I properly reseated the ink and all seems fine.
When this happened to me, I beat my head against the wall until I
finally figured out that the waste ink absorber on the right side
(spongy looking thing), was overflowing, and clogging the nozzles. I
took a piece of paper towel and absorbed some of the ink. Make sure to
wipe the colored ink absorber as well.