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Can not open back of Officejet printer to clear paper jam

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  • mammamerlene Mar 03, 2009

    can not open back of hp all in one printer J3680 .what do latches look like? did not get manual.

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  1. Open the upper front door.
2. Grasping the print cartridge by the hand grip, pull it towards you and slightly up to lift it out of the holder.
3. Then pull the cartridge straight out towards you.
4. Locate the feed roller release lever and gently push it back to release the pressure on the paper.
5. Pull the paper out. CAUTION! The paper may be covered with unfused toner, which can stain garments.
6. If you see no paper jammed under the cartridge, remove paper tray 1. The paper may not have fed all of the way into the printer.
7. Reinstall the paper tray and the toner cartridge.
8. Close the upper front door.

Posted on Mar 03, 2009

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Since you did not mention model number of printer so general advise is to look for latch / locks between top and bottom covers of printer.

Posted on Mar 03, 2009

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Hi!

Please tell me the make and model no. of your printer.

Please open the cover and then look out for paper jams near the printer head aswell.

Posted on Mar 03, 2009

  • Rylee Smith
    Rylee Smith Mar 03, 2009

    Also, press the paper-feed/load key, it will release the papers.



    Open the cover and check for papers and remove them. Please tell me the model no. of your printer and also if it is displaying any error message.



    Please revert for further clarifications.



    Thanks

    Rylee

  • Rylee Smith
    Rylee Smith Mar 03, 2009

    On the back of the printer there is plate that can be removed by turning a latch. You can then see all of the rollers. Once this plate is removed you'll find 2 stickers that are stuck on to this plate. And, now remove any paper jams and sticky residue from this plate.

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