Question about Zebra P330i Thermal Card Printer

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P430i - Ribbon Broken / Out of Ribbon error

Hi, I have a Zebra P430i, whic will print the test card fine. However, when printing a windows test page, it will display Downloading Data, followed by "Ribbon broken" or "out of Ribbon".

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  • ildarkis Mar 27, 2009

    Same problem on Zebra P330i, I think that some optrons are not functioning but do not know how fix this problem.

  • sam07_09 May 14, 2009


    with my zebra P430i

    anytime i want to print it displays OUT OF RIBBON

    help me please


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Ribbon cut again and again after put 2 or 3 cards pls give instruction how to solve the problem.

Posted on Apr 27, 2011

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Your printer might not be properly communicating with the computer, please re-install your printer driver to the latest version. The printers ribbon settings are not communicating with your computer. Go to the ribbon properties and verify that the printer has the correct ribbon setting. If the setting displays "unknown ribbon" that means the printer is not properly communicating with the computer. Reinstall the latest driver for the printer.

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Posted on Feb 10, 2012

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Zebra 330i prints in pink or black on test print. New ribbon fitted.Cleaned and calibrated.

Either your print-driver settings don't match the ribbon installed, or you have a bad ribbon sensor. Check your driver settings via the Windows printer center screen (Win7: Start Button => Devices and Printers; WinXP: Start Button => Printers and Faxes); locate your Zebra printer, then right-click on it and select "Printing Preferences". Locate the tab for the ribbon setting, and ensure the setting here matches the ribbon you have loaded. NOTE - you must have Windows administrator rights for your Windows log-in ID to make any changes to the driver settings. Contact your network administrator if you do not have these elevated privileges, and they can log in and make any required change for you.

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1 Answer

When i try print the output at the to test whether the ink is function or not

I'm including this link to the users manual:

But here is the basic troubleshooting info for that issue

No print on the label.The media may not be direct thermal media when printing without ribbon (i.e. thermal
transfer). See the test procedure

Determining Thermal Media Types on page 29.
• For thermal transfer printers, the media may not be outside wound or approved for use in
the G-Series printer. See the following ribbon test procedures: Ribbon Test with Adhesive
on page 32

and Ribbon Scratch Test on page 33.
• Is the media loaded correctly? Follow the instructions for

Loading Roll Media on page 11
in the Getting Started section. For printing using transfer ribbon, see

Loading Transfer Ribbon
on page 14.

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2 Answers

How do one resolve and out of ribbon error, when there is a a ribbon present. I'm getting this error on a P430i zebra printer.

The P430 and the P330 are similar, P430 print both sides from the card, and the P330 just print one site, but the commands to send are the sane. Please try !SA command from the driver.

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1 Answer

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Try cleaning kit first. If problem is same you need to calibrate sensor voltage. That can be adjusted by trained zebra technition.

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Try reducing your printhead intensity settings at the printer driver settings.

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It could mean that the ribbon sensor on the printer is broken. Sounds like you need to send back to zebra for repair. This is free if printer is still under warranty. check out zebra's website for info on how to return printers for service.

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