Question about Stokke Xplory Stroller
I bought a second hand Stokke Xplory from ebay. i spent €650 for the stroller. basically it is in immaculate condition. everything else works fine except for the seat unit that keeps descending down. it can only maintain at the highest position without a baby in the seat. when i put in my baby, the seat unit will start dropping down the chassis to the lowest height. what should i do? how do i fix this problem? please advise. thanks!
Stokke has been contacted about this problem a few times and they offer a replacement piece that you insert yourself so that the system does not descend and it will be secured tighter. Just call them or email them...they are very good about helping you out with these problems even if your stroller is second-hand or no longer under warranty. Their Customer Service is amazing!
I own a Stokke Xplory Stroller too...and although I have not had this problem...I know about it.
From Fellow Mom.
Posted on May 01, 2009
I have a 3rd hand stokke and they sent me the replacement part after I emailed them. But I never installed it because sticking a dime in there (behind the piece you lift to slide the chair up and down) worked fine. It's been in there for about 6 months with no more sliding.
Posted on Mar 03, 2010
Posted on Mar 31, 2015
Also having the same problem with my 2010 model! Out of warranty-
Offering the same solution to MAIL the stroller for repair. At a huge expense. I still have my metal clip intact- I don't understand how the dime fits in. Help! Thanks
Posted on Aug 01, 2013
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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