This happend to me also and I finally found out that the printer uses collor cartidges for GRAY printing. The back cartridge is used for BLACK printing ONLY. So if the printer was short of one collor in my case it was magenta (red) the gray parts of BW prints started to be green!!! When I put new magenta cartridge to the printer gray was gray again...
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The help desk is right but there is a way around this problem. This printer is a color printer. The only way to print white text on black is to a program such as PowerPoint and create a black colored page and then use white colored text. You need to put white paper in your printer. This will cause the printer to use a very large amount of black ink and if the paper is too porous then the printed text will not be clear. Make sure you use inkjet paper.
try to make a copy ...if success
try to disconnect the power cable from the back of the printer and reconnect it after 20 seconds
try to print from the notepad ...............if success great
uninstall the printer from the computer and reinstall the printer as a fresh
it should work and it has worked in most of the issues ................. thank you
Hi You can Try 2 things. There is some foreign object blocking your cartridges carriage that disables it from moving. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there Next try. It may be a piece of paper or a scotch tape or a staple wire. Solution 1: Clean the timing strip.
Solution 2: The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .
Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Epson 777 will not print. No paper jam. Power light flashing; red error light on steady. Paper does not feed; if paper supply is placed deeper in feed, entire paper supply (about 12 sheets) feeds thru as one sheet normally would , without printing.
Have you tried a new cartridge yet? I know it doesn't make sense at first but I suspect the cartridge has a problem and your test print isn't exercising the printer like the Word doc is.
If the new cartridge works than the problem is probably poor quality ink, the hole you used to refill isn't sealed correctly or the cartridge or jets were damaged in some way.