Question about HP Compaq Presario SR1820NX (ER919AA) PC Desktop

1 Answer

Trying to install windows and at the boot screen have my keyboard and mouse plugged in windows doesnt see it.. I tried the USB keyboard and nothing I just recently replaced the MOBO using anti-static wrist bands and working on table not carpet ALL USB ports work fine tested with my USB stick and every port lights up adn does the optic mouse the keyboard lights up but the keys dont work...

Posted by on

  • Raph Quintos
    Raph Quintos May 11, 2010

    have you tried using a PS/2 keyboard and mouse? Most USB keyboards and mouse usually takes time to install before you use it. btw, what kind of USB input devices do you use?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 73 Answers

I have seen this before, and the best answer I can offer you is some Motherboards are better than others when working with usb devices while no OS is in place. I actually tried using usb / to / ps/2 adapters and it still would not recognize the usb keyboard in a couple of instances. I had to get a ps2 keyboard for the installation of windows. After windows was installed I hooked up the usb keyboard and it worked fine. (just speaking from my own personal experience here)

Sorry I do not have a more technical answer for you but I'm almost 99.9 % sure this should work, providing there is no problem with the ps2 keyboard port on the Motherboard. I have never failed to install windows unless there was another hardware based issue of some kind, but never a problem with a known good ps2 keyboard.

Just double check everything is seated properly and try to get into the bios setup, if you cannot use the usb keyboard for this, you can try the usb / ps2 adapter, but if that doesn't work either then use a regular ps2 keyboard. That should work fine, then after setup is complete, windows is installed, then your usb keyboard should work fine.

Posted on Mar 03, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

USB ports fail - no mouse or keyboard on start up on hp pavilion desktop p6000


some older computers don't load usb devices until after windows is booted and in such instances usually a traditional ps2 mouse and keyboard (green and purple plugs respectively) are the best option to enter the bios or boot from cd/dvd

Jan 19, 2016 | PC Desktops

1 Answer

PC no longer detects mice


You said that you are using a USB mouse, when you tried another mouse on this PC was it also a USB mouse, or one of the more basic mice you plug into the tower? I suggest trying to use one of these mice so that you may have a working mouse, and then if that works use it to try to get at some of the input settings that could be in need of adjusting.

Hope this helps some.

Jan 07, 2013 | Dell Dimension 5150 (DIM515MIN) PC Desktop

1 Answer

Dell dimension C521


What does the white writing say? Is it trying to boot into Safe Mode?

Apr 04, 2012 | PC Desktops

1 Answer

Dell dv051


On a desktop you can actually buy a usb 2.0 pci card that goes inside the computer in one of the pci slots. 2.0 is the way to go because otherwise you'll be getting a message about how your device can run faster if it was plugged into a usb 2.0 port.

Mar 23, 2012 | PC Desktops

1 Answer

Ubuntu installation issues. i downloaded the DVD for ubuntu desktop (32-bit). i installed it on an old compaq presario with no issues. when i try to install it on my gateway 4720-03 it boots and i get...


Is this computer supporting USb functionality in installation mode? Have you tried using a PS2 Mouse and Keyboard to try and solve the issue? Some computers do not have the ability to run USB devices pre-windows so try to use a PS2 device and see if it works.

Feb 04, 2011 | Gateway DX4720-03 PC Desktop

2 Answers

I want to change keyboards


Hi Richard,
most enhanced keyboards need a specific driver to run.
Go to the manufacturers website to download the driver. or search on Google.
You might also have to enter BIOS (accessed when the computer is booting..look for a message that tells you how to get into BIOS, or look in your user manual). Often it can be accessed by pressing the DELETE or F1 key just after you power up. The option in BIOS you may have to change is something like "enable Legacy support for USB".
Have you tried looking in the Dell support website? As you just recently(?) bought this, you can ring up Dell support centre and ask them to help.
Cheers,
Steve

Jul 11, 2010 | Dell Inspiron 519 Desktop PC Bundle

1 Answer

PLEASE HELP.. KEYBOARD AND MOUSE ARE COMPLETELY DEAD


If you can bott the computer normally and don't have to type a password in, then go the control panel and then choose device manager. Scroll down to the mouse and keyboard plus signs and right click on the mouse and keyboard one at a time and select uninstall. When the original mouse and keyboard have been uninstalled, reboot the computer. When Windows starts back up it will be forced to search for the new hardware and will install the drivers for it. If it wants to search for new ones allow it. If you have to type a password, you will have to go and get a usb keyboard that works off one of the usb ports. If this doesn't work, reboot the computer with the Vista disc in. Click any button to boot from the cd. When the windows files load and windows starts, choose repair, choose the windows installation and let windows search for problems and see if it can fix them. If all fails, go to system restore and back the computer up a few days and let system restore fix the problem by taking you back in time a few.

Nov 02, 2009 | PC Desktops

2 Answers

Dell C521 Will boot to User login But cannot use mouse or keyboar


If it is a USB then it should work with any keyboard and mouse. When you say it shuts off after XP loading screen, does the machine power off? have you tried unplugging the mouse and keybaord and let Windows load?

Mar 10, 2009 | Dell Dimension C521 PC Desktop

1 Answer

Mouse and keyboard do not work.


u can buy usb version of both mouse and key board if u are trying PS2 type connector check out the pins are they bent or damaged try to straighten the pins with a pointed object see connector of both

pls rate me if i fixed ur problem


Feb 28, 2009 | HP Pavilion a1730n (RK574AA) PC Desktop

1 Answer

My Acer Aspire T310 won't go past the Acer screen and the Keyboard and Mouse don't work


Yours may be a little old computer and the cmos battery (on the mother board)is drained out. Replace this battery. You need a working keyboard.

Jul 24, 2008 | Acer Aspire T310 PC Desktop

Not finding what you are looking for?
HP Compaq Presario SR1820NX (ER919AA) PC Desktop Logo

113 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP PC Desktops Experts

Fred Sops

Level 2 Expert

271 Answers

john smith

Level 2 Expert

366 Answers

Gavindu Dileepa

Level 1 Expert

10 Answers

Are you a HP PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...