Question about HP OfficeJet 7310 All-In-One InkJet Printer
I have the same 7310 scanner failure described in other threads: I
can't copy, scan or fax from either the glass or the ADF. I'm trying
to clean the underside of the glass and scanner parts, but I can't get
the ADF off to allow access. I've read in threads for other models
describing how to undo the latches or clasps to remove the ADF, but I
can't find anything that describes exactly how to undo the ones on this
particular model. I've tried using a thin-bladed screwdriver to "pop"
them as described in other threads, but that hasn't worked so far. HP
tech support was of no help at all, telling me the ADF can't be removed
and it's impossible to clean the underside of the glass.
Could someone please tell me exactly how to remove the ADF on this model? Or does the glass come up some other way? I was able to remove all the Torx screws and the control panel and lift the glass up an inch or so, but that's where I got stuck. I'd really appreciate any help; otherwise, I have to buy a new unit. :-(
These printers are notorious for having bad scanners. The fix will not last long. Replace the printer.
Posted on Mar 05, 2009
Error such as this is hard to fix. I dont suggest that you need to undergo any repair on this one because it would cause you more than buying a new printer. Replace the printer.
Posted on Mar 10, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
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Posted on Jan 02, 2017
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