Question about Sharp AR-168D Copier

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I have a sharp ar-168s printer/scanner ect combo. We have the printer networked through the manager?s computer. If pushing scan on any of the sc1-6 displays the scan goes directly to the manager?s computer. On my computer I can print to the printer however I can not scan or retrieve a scan from the printer. I have been all over the internet trying to fix this problem. When I called Sharp they would not help me because they do not support business machines and recommend going back to the company that we purchased the unit from. The original company closed there doors. I have reloaded the software several times and checked for updated drivers with no luck. So as of right now I scan the document and retrieve the scan from the manager?s computer. This takes up both our time and has been a tremendous hassle. Any help would be appreciated. Mike

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I am not 100% sure, but when you bought the copier how many "Rights" did you buy or recieve when the copier was installed? Most like you only got "Rights" for one user only and you may have to buy another legal or registered copy of the scanning software. Have you tried to have your "IT person" try to go on your network to give you the "Rights" to use the scanner?

Posted on Mar 03, 2009

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