Question about Kyocera Mita Printers & Copiers

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Misfeeds We use a Kyocera Mita KM-3232 copier. On it we print on 11 x 17 to create an 8-page booklet (2 sheets of paper printed duplex). The copier will print two booklets (satisfactorily going through finisher to be folded and stampled) and misfeed on the third copy. The misfeed is always found when you open the large door on the left of the copier. The repair tech blames the quality of the paper. But, we have used different brands of 20lb paper and have experienced jams with all of them. Does anyone know what brand of paper Kyocera recommends for this copier? If not the paper, what else could cause these misfeeds.

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We lease the copier and have a maintenance contract. We call for a technician to come out and fix the problem. I was trying to find out if there was something preventive that we could do to avoid the misfeeds. For instance, maybe a particular type of paper (brand) is recommended. We use different brands but all are 20lb bond (some recycled, some not). We attempt to keep the paper from absorbing humidity, keeping it in its wrapper until use. Often I think it is that the sensors in the copier get "dusty" and then don't function properly. The user cannot get to these sensors -- that takes a technician.

Posted on Mar 07, 2009

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