Question about Gateway 819GM (RB819GM) PC Desktop

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I have a gateway 819GM I want to save more photos into a disk, and I want to view photos I have saved into disks. Can't open that drawer! I push the button next to the drawer, it makes some noise as if it's trying to open, but something is preventing it from openning. I then go to My computer, click on DVD-Ram, click on Eject This Disk. Same thing. I hear noises like it's attempting to open, but the drawer won't open. Thanks for any advice Ora

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  • ora Mar 16, 2009

    Thanks but I don't know how to do it.

    Is it easy to do?

    My husband was able to open the panel on the side but he didn't see a loose belt.

    I am thinking of taking it in to a hardware guy, but wonder if he is going to overcharge me for a simple belt problem.

    Thank you for any additional suggestion


  • ora Mar 16, 2009


    I don't know if the "drive" in this case is a hardware piece which we would need to physically install or is it a software kind of drive that you can buy on the internet and install electronically.

    Thanks again


    I will know how to rate the help when we are done with this, in the meantime I really appreciate your trying to help.

  • ora Mar 16, 2009


    When I google the words "DIDE DVD-RW drive"

    Google asked if I mean "IDE DVD-RW drive"

    I think that's right, we will investigate further at an electronics store. You have been very helpful.

    If I need further clarification, I'll come back.




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Sounds like the belt came off the drive. you will have to take apart and put bet back on,

hope this helps
please rate well.

Posted on Mar 03, 2009

  • mark hensley Mar 16, 2009

    it would be cheaper to replace the drive as you can purchase for around 40 dollars he will charge you quite a bit more just for labor.

    hope this helped
    please rate well.

  • mark hensley Mar 16, 2009

    the drive is a hardware piece that you would purchase at an electronics store that sells computer parts. you need to tell them that you want an "EIDE DVD-RW drive". they will help you find the right one. once you see the drive you will see it is pretty easy to install if you don't feel comfortable they will do it for you will cost 10 to 30 dollars for the install service. this will take care of your problem.


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