Question about Dell 1815dn All-In-One Laser Printer

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Internal error when scanning to usb with Dell 1815dn

Hello, when trying to scan to a usb stick on my Dell 1815 dn I get the following, alternating, messages

Internal error
Power on/of

and

ScnSSM-Netscan.c
320 JMT5SCn

Could somebody help me and tell me what's going on here?

Cheers

Paul

Posted by on

  • Raph Quintos
    Raph Quintos May 11, 2010

    what anvirus do you use? seems like there's problem with it.

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5 Suggested Answers

  • 3 Answers

SOURCE: Dell 1815 dn printer scanner issue: single line appears in scans

Do you get the same line when you use the adf for other purposes?

If so, check the scanner glass just before the platen for something like white-out on it. Clean both the scanner glass and platen glass with Windex.

That is a common problem on all ADF scanners.

Good Luck

Posted on Nov 20, 2008

  • 1 Answer

SOURCE: dell laser mfp 1815 dn "scanner locked" message

When you lift the scanner lid look to the left bottom. you should see a green slider button. If you stick your hand in the output tray and get it rigth under the green slider you will find a lever. Move that thing backwards or forwards, that is your unlocker.

Posted on Jul 20, 2009

  • 1 Answer

SOURCE: Dell 1815dn jam in automatic document feeder on last page.

Message saying document Jam but can't find any paper stuck anywhere. Do you have any suggestions?

Posted on May 03, 2010

  • 53 Answers

SOURCE: I need a user manual for a Dell MFP 1815 dn

Here is the Dell online user guide for the 1815dn
http://support.dell.com/support/edocs/systems/prn1815/en/index.htm

Posted on Jul 16, 2010

macminiguy
  • 34 Answers

SOURCE: show me how to replace a fuser in a dell mfp 1815

Pull down the rear door. There should be 2 screws on either side.....remove them....look for 2 more screws towards the bottom. Remove them....the entire rear plastic of the machine should pull off...exposing the fuser. Remove the screws holding the fuser in place. Pull the connectors from the power supply below and you should be able to pull the fuser out! If you need a fuser you can get one at www.getthatpart.com they have good used fusers at good prices....you can also call them at 410-374-1261

Posted on Oct 25, 2010

Testimonial: "Thank you, this will allow me to fix it today, not wait a week and all of the added expense! Again thank you."

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1 Answer

ERROR 09,038,46:11950


Fault codes associated when ink count flags are stuck after melting 2.5 ink sticks.(Black ink)

1. Are the ink sticks all Xerox ink? Are they the correct ink sticks for the printer model?
Yes)Go to Step 2.
No)Advise customer. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

2. Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Yes)Go to Step 3.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu.
This must be performed following an ink loader replacement.

3.Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Yes)Replace the printhead.
No) Replace the ink loader assembly. Run clear ISC fault test to clear the error. The clear ISC Fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

Sep 02, 2011 | Xerox Phaser 8500/DN Printer

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I have a Dell laser mfp 1815 dn. There is not an option to scan to a pdf. It will scan to a bitmap which is not what I need. How do I get it to scan to a pdf?


Hello,

When you save the scan select pdf from the pull down menu "Select Type of Document" in the Save Dialog.

Hope that helps.

Jul 23, 2011 | Dell 1815dn All-In-One Laser Printer

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

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    The printer is not communicating with the computer.
    Communications error message
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    How do I unlock the scanner on a dell laser MFP 1815 dn printer. I can't fax or copy anything. It says the scanner is locked.


    There's a little blue toggle switch where the copies/scans come out from.
    Pull the blue switch toward you, turn off the printer, wait a few seconds, and turn the printer back on.

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    Dell 1815 dn - bogus front door open message


    Hey, make sure the front door is shut, if it is, you most likely need to replace the High Voltage Power Supply (Part# WH773). Iteminc.com has this part and can ship same day. The sensor which reads if the door is open can go bad and it is part of the HVPS.

    Sep 08, 2009 | Dell 1815dn All-In-One Laser Printer

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    Dell laser mfp 1815 dn "scanner locked" message


    When you lift the scanner lid look to the left bottom. you should see a green slider button. If you stick your hand in the output tray and get it rigth under the green slider you will find a lever. Move that thing backwards or forwards, that is your unlocker.

    Jul 06, 2009 | Dell 1815dn All-In-One Laser Printer

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    Dell 1815 network scan problem- can print but not scan or see it


    Dear
    Pl. check your internal system ip address, take the configuration sheet of the printer to know its address and use it and should not match with other.

    Thanks.

    Apr 18, 2009 | Dell 1815dn All-In-One Laser Printer

    1 Answer

    Dell 1815 dn printer scanner issue: single line appears in scans


    Do you get the same line when you use the adf for other purposes?

    If so, check the scanner glass just before the platen for something like white-out on it. Clean both the scanner glass and platen glass with Windex.

    That is a common problem on all ADF scanners.

    Good Luck

    Nov 15, 2008 | Dell 1815dn All-In-One Laser Printer

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