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My HP LaserJet 3390 goes Offline and I Couldn't get it back Onlin

Two days ago my HP LaserJet 3390 Printer was working perfectly. An hour or two ago my printer just went offline and I couldn't get it back online despite several attempts trying to reboot my WindowsXP PC.

Every time I reboot my PC, nothing changes and also the Online option on the menu when I right click does not show.

What should I do to bring it back Online?

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6 Suggested Answers

exil0r
  • 118 Answers

SOURCE: printer offline

Open system properties (my computer --> right click --> properties) go to hardware tab and click device manager. expand the usb controller and see if there are usb printing support, if exist go to control panel --> printer and faxes. right click in your printer icon and select use printer online.
if you don't find usb printing support in device manager the problem is with your usb connector. try to change it and make sure the printer power is pugged correctly.

Posted on Mar 12, 2009

  • 1 Answer

SOURCE: Printer status offline

There is a firmware update for this problem. Check out this link:
http://www.hp.com/pond/firmware/hidden/P2015FWUpg20080312.html

Posted on Apr 07, 2009

  • 1 Answer

SOURCE: After one print, it goes Offline

Turn off the SNMP option in the TCP/IP printer port Properties

Right-click the printer, select properties
Select port tab, highlight port, click Configure Port
UnCheck SNMP status Enabled.

This fix was given to me from Xerox Tech support.

Good luck

Posted on May 11, 2009

bravsman
  • 94 Answers

SOURCE: "printer is currently off-line. offline" use a mac

check the usb cable of printer try to reconnect it and make sure you use usb port in your printer properties

Posted on May 25, 2009

brett207
  • 231 Answers

SOURCE: the printer (hp laserjet p2015) appears offline

Press and hol the green 'go' button until the lights flash, (about 4-5 seconds) and release the button,

Wait for the config pages to print out, and then check your network configuration, i.p address, Subnet mask and gateway.

If no network page prints out, you might have a dead Network Interface in the printer.

Posted on May 11, 2010

  • 8404 Answers

SOURCE: My hp 4300 series printer goes in offline mode and

Delete the printer and reinstall it ...

Posted on Jun 10, 2010

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HP LaserJet 3050z, 3050 All-in-one, 3052, 3055, 3390 and 3392 versatile printer - Error reported: Document Feeder Jam ISSUE: How to correct the HP LaserJet 3050z, 3050 All-In-One, 3052, 3055, 3390 and 3392 versatile printer if this error is reported: Document Feeder Jam SOLUTION:
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  1. Open the ADF cover plate. c01075161.gif
  2. Remove any jammed media with care.Take out the page gently. NOTE: Take care not to tear the paper. c01075162.gif
  3. Close the ADF cover plate.
  • Clear the jammed media from ADF (HP LaserJet 3390, 3392, 3052 and 3055).
  1. Open the ADF cover plate. NOTE: Check whether all packaging straps inside the ADF are removed. c01075163.gif
  2. Unload the jam clearance component.Lift the two handles with both hands until the component clutch is released.Rotate and lift the jam clearance component, and then put it aside. c01075164.gif
  3. Lift the green handle, and rotate the paper picker until it is opened. c01075165.gif
  4. Gently remove the page without tearing it.If you feel resistance, go to the next step. c01075166.gif
  5. Open the ADF cover plate, and loosen the media gently with both hands. c01075167.gif
  6. When the media are stopped, pull the media out gently along the shown direction. c01075168.gif
  7. Close the cover plate of the flat scanner (HP LaserJet 3390, 3392, 3052, 3055). c01075169.gif
  8. Pull down the green handle. c01075170.gif
  9. Insert the jam clearance component to reinstall it.Press the two reeds until the component is properly engaged.Install the clearance component correctly. Otherwise, paper jams will continue to occur. c01075171.gif
  10. Close the ADF cover plate. c01075172.gif
Have a good day

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