Question about Dell XPS 400 PC Desktop

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Dell PC with XP DVD s wont read but CD s play

Dell PC running XP, DVD's wont play but CD s play. Message when DVD inserted is "insert disc"

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  • zepol406 Mar 03, 2009

    Definitely a DVD drive. Haven't used for months. Roxio Creator MyDVD Plus. Device Manager indicates it is working. Troubleshoot no help. Plays CD's but prompts to insert disc when DVD is inserted.

  • zepol406 Mar 05, 2009

    It wont read the disc cleaner either!

  • vlad_delcin8 Nov 14, 2009

    i have a dell xps 400 cd dvd burner. ive been tring to burner cds and dvds, it telling me that is it not reading my disc to put an new one inside in other words. i just recently got my computer restore what sould i do

  • Raph Quintos
    Raph Quintos May 11, 2010

    can you check if you use DVD ROM or it's just a CD ROM

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I guess you have to clean your ROM (since you have'nt used it for months). You may try cleaning it with an ordinary DVD cleaner, if this doesn't solve the issue, maybe try considering a new one.

Posted on Mar 04, 2009

  • Raph Quintos
    Raph Quintos Mar 06, 2009

    i think you may try considering a new one. If it is a DVD ROM, a cleaner should work with it or else its defective.

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I had the same problem. Discovered that the drive was CD only. I think "raph quintos" has the right idea.

Posted on Mar 03, 2009

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