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Connecting fax to phone line kills my house phones

When i plug my fax maching a psc2510 photosmart to the modem filter my house house phones go dead

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Fax machines are analog devices. It sounds like you have a DSL phone line.

Posted on Mar 03, 2009

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Printers & Copiers

6 Answers

Phone off hook message


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

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No one seems to know how to get the HP C6180 All in one FAX to work after it gives the error message UNABLE TO SEND OR RECEIVE FAXES, Press OK. Someone at HP surely has an answer to this problem. It...


The first thing I can suggest is you connect the unit to a known working regular unshared/non dsl phone line.

Check for dial tone.. if you get one.. place the unit in auto answer and call it using a cell phone etc.

If that works.. send a test fax.. at least you will know if the unit functions as designed.. chances are it will.

You do not mention if your DSL is via a Splitter (usually at the NID box) or filter.. or both however it sounds like a filter. A lot depends on how your phone outlets are wired.. if they are Daisy Chained.. you need to check every single filter and every single wall plate connection.. There are three basic wire routing techniques.. also known as Topology.. without knowing your style it is hard to diagnose.. regardless..

Some faxes are more likely to fail to any type of line "noise" than others.

You may need to replace the splitter.. or filter(s) or both..

I have seen broken wires behind the wall plate and even at the NID box on the side of the house. Often these wires appear connected until you examine them closely.

Again.. if you are not sure how the place is wired every jack should be tested. Even had lightning burn a needle sized hole in the phone line once causing a lot of line noise.. especially when it rained.

Disconnect the modem from the line and try the fax.. if it works.. you may have a faulty modem or a leaky port.. so to speak.. which would introduce line noise or interference to the voice line.

Finally as simple as this sounds.. check all he settings on the fax machine.. especially the tone/pulse setting. Obviously it should be set to tone.. these settings should not have changed.. but if it lost power.. worth checking.

Your problem is more than likely a DSL equipment related issue or a termninal connection issue then a fax machine problem.

Best of luck to you


Feb 24, 2011 | HP Photosmart C6100 All-In-One Printer

1 Answer

I have a hp officejet all-in-one and I can't get the fax function to work. I have comcast digital voice with a rca modem. The fax machine dials and the line goes dead. If I call the fax number on the...


Since you have a DSL ( Digital Subscribers Line ), the HP Fax printer works on Analogue Signals.

To make the GP Printer work on Digital line, First step you can do is to Reduce the Fax Speed from Fast/Medium to SLOW.
To Do so, Click on Setup button on printer front panel - Choose Fax Settings - Choose Fax Speed - Set it to Slow and try to fax

If this does not work, you will have to connect a DSL Filter ( this is a 2 way port - 1 port for Digital line and another for Analogue )
You will have to connect this Filter to DSL Phone line - in the IN port and from the Analugoue Port - Connect Phone cable to Printer Line 1 EXTN Port at back of Printer

Jul 02, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Fax rings but machine doesn't answer


First check the setup/configuration and make sure the Fax is set to answer on 1 or 5 rings. If the line is dedicated to fax then it can be set to answer after the first ring. Fax machine works off a modem that listens for the ring and handshake tones. If the machine has been hit with a lightening spike then the hearing portion may be dead.
Translation: Your fax machine is Deaf and can not hear the ring.
It will never answer and do the fax handshake required.
If it is a new machine and still under warranty. Take it back as soon as you can.

If this is a fax machine installed at work.
Be careful, some phone systems used in the corporate buildings have too high a voltage and will fry the modem/fax card.

If this is a home machine with DSL.
Make sure the DSL line filter is applied correctly.
It will be clearly marked Phone or DSL line. Do NOT connect the phone/fax line into the DSL line connection.

Hope this helps!
Good luck!

Nov 08, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

I lost my manual and would like help in connecting to phone jack


Each phone or dial-up modem or fax machine needs a DSL filter attached to the phone line/socket then each phone or dial-up or fax machine is then plugged into this filter.
The DSL modem does not require a filter.
If your fax is part of the computer's modem then a filter is also required on the line-in on the modem.
The instructions for sending & receiving depends upon your system/dial-up modem (the make & model, is it stand alone or a modem adapter on the expansion slot or built-in on the motherboard) and the software you are using. Cannot help you without these details.

Apr 01, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

CAN'T GET FAX WORKING.


If it's answering on your main number, then you are not plugged into the fax jack. You should have a separate phone jack for fax. If you have internet phone there should be a second jack on the back of your phone box. You can test that you have a functioning second line by plugging the fax into it and using the fax unit to dial your home number.

Jan 05, 2009 | Dell 926 All-In-One InkJet Printer

1 Answer

I can only send faxes and not receive them


As far as point 1, you might want to check out this web page at HP.com:

Faxes can be received but not sent

Point 2. I have two "out" phone ports on my ADSL modem. I use one to plug it the 6110 into the modem. I do have an ADSL filter one one of my phone jacks. but I believe the modem contains one as well for phone devices directly connected to it.

Point 3. Yes. Obviously, if you are on a phone call, you won't be able to receive a fax, but if no phone call is in progress, a fax can come in just fine. Having a fax machine is just like having more than one phone in the house.

Hope this helps. Post your results back here. Good luck.

Nov 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

No filter


There you go. Stop by Radio Shack and pick up a DSL filter and hook it up to the wall outlet of your fax machine. If the DSL modem is next to your fax machine, plug the fax machine into the outlet marked as phone.

I just got done doing this to both of my offices. Typically the phone company will use your fax line to piggyback the DSL. All you have to do is make sure your DSL modem output goes to the fax line either through the wiring block in your office or directly to the back of the modem itself.

That way you won't need the filter.

Jul 28, 2008 | Canon imageCLASS MF6550 All-In-One Laser...

1 Answer

Fax Line Jamming - Cannot even use household phones


A power surge has come through the phone line, fusing the tiny relay in the modem/fax part of the printer. this is very common. I have also seen where you need to use the HP provided filter/splitter on the phone line to have the fax work correctly.

Sep 12, 2007 | HP Officejet 7210 All-In-One InkJet...

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