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When i put the sim card in the phone the phone ask for the pin i put it in and it accepts it but then the phone shuts off every time. when i take the sim card out the phone works.

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The sim card might have been damaged. you will probly have to send it in for a new one.

hope this helped.
please rate well

Posted on Mar 02, 2009

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you may want to check your sim card by plugging in into your PC and see if the info on the sim card displays. That will tell you that the sim card is ok. It is also possible the card is full but first theck to verify that it is functioning. If you have a second sim card plug it in and verify whether it works.

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Hi,

Let me give you a little background and then some solutions. This is generic because I don't know your carrier. I'm useing ATT as an example.

Phones are naturally unlocked, but a service provider might lock them

When originally manufactured, all GSM cell phones are unlocked. That is, they can be used with any SIM from any cellphone service provider - always assuming, of course, that the cellphone service provider has compatible GSM service on the same frequency bands that the phone can operate on.

Most cell phone service providers electronically 'lock' the phone so that it can only be used with their service. There are obvious reasons why they choose to do this - in particular, to force you to pay what are usually very high roaming charges when you take your phone out of their network and use it elsewhere in the world.

Fortunately, this locking is reversible. With some phones, it is possible to simply enter an unlocking password code into the phone and it is immediately then unlocked. Other phones need to be connected up to a special unlocking data terminal.

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A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your carrier. For example, if you have AT&T to unlock your SIM card, you can obtain your phone's PUK code from AT&T by:

● logging in to your myWireless Account online
● using their Technical Support Chat
● calling Customer Care at 1-800-331-0500

To get your phone's PUK code online from ATT:

● Log in to your myWireless Account.
● Select My Services under My Account.
● From the My Services screen, select My Phone/Device.
● Select Unblock SIM Card.
● The Unblock SIM screen will display your PUK code.


Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.

Note: If you enter the wrong ATT PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."

There are three other ways to unlock a phone:

● The carrier will unlock the phone for you at one of its retail outlets;
● You can do it yourself by clicking on this link Free Unlock Codes ,
● Pay $3.89 at the following website: www.theunlockshack.com/.

I trust that this is helpful and solves your problem. All the best

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PUKs, or personal unblocking keys, are used to unblock a mobile phone which becomes blocked. Mobile phones may become blocked when a PIN (personal identification number) is entered incorrectly on three consecutive occasions. In some instances, the phone may become blocked, which requires a PUK to unblock it, and in other instances, the SIM (Subscriber Identity Module) card itself becomes blocked and again will require a PUK to unblock it.
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