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Try to send a fax as per following steps.
Few MFPs are comming with COPY and FAX KEY on the key board of the fax machine. Select FAX key.
Put the document face down ward on the platen glass or face upward in ADF.
Press OHD/SPK phone key, here the dial tone (the tele. line/CO line should connected to the fax machine where the socket marked as LINE.
Dial the fax no. get the RX. Tone(after ring back tone some kind of beep with hissing sound)
Then press START/SEND key.
Hope this will help you, Further it would better if you provide the make and model.
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.
To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.
Thier a couple of reasons this may be happening. If the Fax machine uses the phone line it may
simply be unplugged from the phone jack. If you dial out on the phone line and don't hear a dial tone
its probably unplugged. Some office setups use the netowrk and a fax server to send faxes if this
is the case check with your administrator to make sure this is still working. If you have an internet connection try faxzero.com this may also offer a solution also. If you have E-mail you could use it as an alternative to the fax machine. You can get print to PDF software to printout a file copy then just attach it to an e-mail.
check and verify that the land line is correctly plugged into the right connector at the back of the fax.. secondly check that you actually have a dial tone.. this is not a fax problem.. its a connectivity problem.. Smiles
Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.
The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.
If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.
Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.
There are 2 phone jack ports on the back of the 962.
One for line, one for phone.
You want to plug the phone line into the port that says "line" or "Fax".
If it's plugged into the wrong one, your fax machine will not get a dial tone.
honestly, it sounds like you have the phone cord and the fax jack swapped backwards, make sure you have the fax line plugged into the correct jack on the machine. 1 is for the handheld phone and the other is for the telephone line... give this a shot...