Question about Sony Playstation 3 (PS3) Console

9 Answers

When i turn it on

Red screen stating a serious error has occurred

Posted by on

  • 1 more comment 
  • mobile05 Mar 02, 2009

    no warranty left

  • mobile05 Mar 02, 2009

    how much will it cost

  • mobile05 Mar 02, 2009

    where would it cost 55 dollars and not 150 dollars

×

9 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

This is a SONY proprietary fix.
Call them @ 1-800-345-7669.
Get an RA# and send it return reciept.
If there is a charge, they will call you with a dollar amount before making repairs.

Thanks for using FixYa - a FixYa rating is appreciated!!

Posted on Mar 03, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,784 Answers

Hi. this is a major main board failure. unfortunately, only a qualified Sony tech will be able to fix. the entire system has to be replaced. the only working part is the power board. you will have to ship to the Sony manufacturing depot for complete rebuild of core system parts. from my research, it says this massive break down of system core processor. is quite rare but, serious.

Posted on Mar 02, 2009

  • Michael Masters
    Michael Masters Mar 02, 2009

    If your warranty is over, i would cut my loss and just purchase a new one. the internal parts needed to fix this and, shipping and handling charges, will be quite high, eclipsing the price of a new PS3.

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 78 Answers

Does the screen appear immediately as you switch it on. Can you check if you have a reset to defaults button at the back of the station.

Posted on Mar 02, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 239 Answers

Sounds like a hardware problem. you will probably have to call sony and have them send you Operating system disk to confirm.
although you will probably have to send it in for repair. i have to say the motherboard is probably fried do to over heating issues.

hope this helped
please rate well.

Posted on Mar 02, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 404 Answers

Can you remove the power cord and wait 2 minutes then put it back on and start?

try re-installing firmware or going back to the old one as I think this happened when you were trying to update it right?

caused due to corruption of firmware. Restoring you PS3 will not roll back the firmware, and unfortunately will not fix the issue 9 times out of 10. If you are receiving this error, contact Sony for a replacement unit.

Posted on Mar 02, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 165 Answers

It requires sony tech and will cost you approx 55 dollars for repairs.thanks.

Posted on Mar 02, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,594 Answers

Sony will repair it without warranty because there is no other place to repair PS3
Please take unit to nearest Sony service center for proper fix.

Posted on Mar 02, 2009

  • Shahid Electronics
    Shahid Electronics Mar 02, 2009

    less then new unit and can say approx 50% of new unit.

  • Shahid Electronics
    Shahid Electronics Mar 02, 2009

    Sony customer support will quote repair price of PS3 and that would be authentic.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 3,037 Answers

The only solution is to call Sony Tech Support at 1-800-345-7669 and go through the process of getting a new one from them. No easy fix found for this problem yet.

Benjamin

Posted on Mar 02, 2009

  • Benjamin Patri
    Benjamin Patri Mar 02, 2009

    even without the warranty, you should still call them, as you can't fix it yourself.

  • Benjamin Patri
    Benjamin Patri Mar 02, 2009

    I believe it is around the $150 no matter what but with this issue I would push for a free fix from them if I were you as it is a fault on their side not yours

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Sony Master
  • 13,433 Answers

How is your warranty? if you are in warranty sony will repair your ps3.

Posted on Mar 02, 2009

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Red screen


The "Red Screen of Death" usually happens in later PS3 Fat models right after you have turned on the PS3. It can happen right after the PS3 logo and wave animation appears. It is a mysterious error that seem to be software related during the checking process (perhaps some corruption in nand flash or harddrive block). When the error occurs, the screen turns red, and you see a message:

A serious error has occurred. Contact technical support for assistance.

Oct 09, 2010 | Sony PlayStation® 3 (80GB) Console

1 Answer

Playstation 3 (PS3) Console: red screen saying Serious Error has Occurred...


Well, of course you should first try unplugging, replugging, turning it off on the backside button, turning it back off, holding the on/off button 3-4 seconds while it is on, and so on.

If neither of all these things work, there might be corrupted data or you might need a firmware update (hate those on mp3's, then how is it on ps3's? >.<).

But for those, you would need to contact customer support, as it says on your red screen message.

Customer support:
Choose your language and then go for support
http://www.playstation.com/country-selector/

If you cannot find the customer support on your region (which I highly doubt), just go for the customer support of Sony: http://esupport.sony.com/


Hope this helped

May 16, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

I turned on console and a red screen came up and said "a serious error occured"


Try calling Sony about this incident, it may be actually SERIOUS...

Jan 10, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 when you turn it on it has a red screen and says a serious error has occured


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 08, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

A serious error has occurred


Contact Sony but it sounds like you have screwed up your OS. Did you turn it off during an update?

Nov 07, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Serious Error has occurred aka "Red Screen of Death


ya if you can return it then do that, better to get a known good one then to try and fix yourself

Sep 21, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3 a red screen comes up


Usually it's a motherboard issue, but you can try booting the PS3 WITHOUT the hard drive installed and see what happens.

Let me know.

Jun 15, 2009 | Sony Playstation 3 (PS3) Console

Not finding what you are looking for?
Sony Playstation 3 (PS3) Console Logo

Related Topics:

18 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Game Consoles & Games Experts

Iron
Iron

Level 3 Expert

3018 Answers

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Jonathon summesfield

Level 2 Expert

284 Answers

Are you a Sony Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...