I have a Kenmore top load washer..The agitator works intermittently. It agitates for a moment then stops and makes a ratcheting sound it will then start agitating again and work a few seconds before it stops. It does this continuously while in the wash cycle. I took the agitator apart and there is a small nylon ratchet part that looks OK, but I suspect that it is worn out.Any suggestions to what might cause the agitator to work sporadically
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if it is like the other you have to remove the top cover of the agitator cap with a small flat head screwdriver, then using a 7/16" socket and ratchet with an extension remove the bolt(right hand thread) and pull up the agitator.
Check the agitator by turning it back and forth. It should work like a ratchet (turns one way, locks the other way).If you're able to turn it in both directions, the agitator dogs are worn and need to be replaced. To do this remove the agitator cap and the bolt that holds down the agitator. With the bolt out you can remove the top section of the agitator (auger) where you should see 4 small white or beige plastic gears (dogs). Replace those and it should be ok.
Turn the agitator (auger) by hand. It should work like a ratchet (turns one way, locks the other way). If it spins both ways, you need to replace the agitator dogs (funny name, I didn't make it up). This can be done by removing the top cover off the agitator and removing the bolt that holds the agitator to the drive shaft. Then remove the top section, flip it over and replace the dogs (small white plastic pieces). Reassemble in reverse manner.
If the agitator dogs are ok, you may need a gearcase (transmission).
Does the bottom of your agitator work correctly? We had the same problem if you pop the cap off the top of your agitator there is a cam in there with 3 dogs that engage the agitator causing it to spin. If the bottom part is agitating correctly then chances are the dogs in the cam assembly are shot. If the bottom is agitating correctly then it is very possible you have something stuck under the bottom section of the agitator. If this is the case remove the top cover (same as before it's just a lid that pops off) inside you will see a 1/2" square use a 1/2" drive ratchet with a 3" or 6" extension unscrew this piece remove the top section of the agitator then the bottom. Once the bottom is out check to make sure all is clear inside the washer. Reassemble in the reverse order making sure the lower section sits all the way down on the splines for the drive mechanism. If neither one of those solve the problem I would suspect you have an issue in the drive train of the washer.
If it will not spin either, you most likely have a broken drive coupler. This machine is "direct drive" and has no belt. As techs, we see this several times during our work week. Otherwise, if you have the "two piece" agitator, you may simply need new "dogs" in the agitator. if the machine spins fine, fill it only on the smallest load size with no clothes in it. When the agitate cycle starts, take note if the bottom section of the agitator is going back and forth. If it is, and the upper part does not "ratchet" then you just need to rebuild the agitator and that is an easy job.
sounds as if the transmission agitator pawl is slipping. inside the transmission is a gear connected to the agitator. there is a spring loaded pawl that rotates around the center and engages its pawl or hook into the agitator gear for each rotation. either the pawl hook is worn or the agitator gear is rounded off. the transmission must be opened up to see what is a miss