Question about HTC Touch HD Smartphone

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Serious Issue re ActiveSync 4.5, HTC Touch, WM6

There are over 116 posts of this same problem on Windows Forums http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=2086230&siteid=65&sb=0&d=1&at=7&ft=11&tf=0&pageid=0
yet no one has the solution.... Microsoft doesn't even acknowledge their own error code!!! It's unbelievable to pay the kind of money for these products (HTC, Spring, Microsoft) and to not have support. Here is what I copied from another victim... mine's the same..


I've been experiencing the same issues, any resolutions anyone can provide would be much appreciated.

Windows XP SP2
Active Sync 4.5
HTC Touch (WM 6)
USB Connection
Outlook 2003

Getting this error "Attention Required Error code 80883001"... pops up almost everytime I try to sync is getting incredibly frustrating...

Here's the rest of the error code....
"There has been a change made on your server that requires you re-synchronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue?"

I have spent hours and hours on this. I'm ready to throw it away! Please help!
Since i downloaded Activ Sync 4.5 with HTC HD i'm having problems with sync. I always receive an error message "there has been a change made on your server that requires you to resynchronize all items on your device" and i lose all stored data. sometimes activ sync keeps on going on and on with ending. I was advised that i should replace it with activ sunc version 4. appreciate any advice.

Posted by on

  • paulmlb Mar 04, 2009

    Nothing seems to work , the same message appeared agian and i lost all stored data. i wrongly thought it was fixed. Sync is not working properly and the internal memory seems to be full all the time no matter what you do.

  • Anonymous Apr 22, 2009

    Hello eveyone!!!



    same problem occured when i was trying to sync with outlook 2007 and attempted to add more folders to sync and change size of mails.



    i believe that re-configuring the phone with the computer after backing up all data should work.



    shall feedback once that is done.



    Sherif Ramsay

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  • Contributor
  • 29 Answers

By what i have seen when i have that problem i have deleted the partnership from active sync and then recreated the partnership, be sure that you have all your info backed up though because it will wipe it all off. That should help if not let me know

Posted on Mar 03, 2009

  • David Mar 05, 2009

    If you open up active sync and click on tools and then options do you see anything regarding a exchange server. If you do is anything check marked such as task, memos, calander, contacts, or email?

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pls tell me what do u want to do with active sync bcoz this small piece of software gives lot of trouble in winxp , vista WMDC works ok , i know u are frustrated with microsoft support infact support one some issues does not even exist at all , this problem is not from ur PDA it is from this malfunc software that is called active sync , pls let me know if u use active sync to backup ur contacts then u can do it with SPB backup better than active sync without errors u can losd it it to ur pda and can make backups from ur pda not pc dependent at all

pls let me know abt ur usage of this software

pls rate me if u find me helping

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Try this, I read it on a microsoft.com forum.
Disconnect the device from the PC.
Open Activesync on the device.
Open the "Menu".
Click "Options"
Uncheck "E-mail" from Data you want to Sync.
Click "Done"
and re-sync devise to PC.

Once I did that, my contacts and all my appointments sync'd.
Hope that helps...
It seems tons of people have had this annoying issue.

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