Question about HTC Touch HD Smartphone

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Serious Issue re ActiveSync 4.5, HTC Touch, WM6

There are over 116 posts of this same problem on Windows Forums http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=2086230&siteid=65&sb=0&d=1&at=7&ft=11&tf=0&pageid=0
yet no one has the solution.... Microsoft doesn't even acknowledge their own error code!!! It's unbelievable to pay the kind of money for these products (HTC, Spring, Microsoft) and to not have support. Here is what I copied from another victim... mine's the same..


I've been experiencing the same issues, any resolutions anyone can provide would be much appreciated.

Windows XP SP2
Active Sync 4.5
HTC Touch (WM 6)
USB Connection
Outlook 2003

Getting this error "Attention Required Error code 80883001"... pops up almost everytime I try to sync is getting incredibly frustrating...

Here's the rest of the error code....
"There has been a change made on your server that requires you re-synchronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue?"

I have spent hours and hours on this. I'm ready to throw it away! Please help!
Since i downloaded Activ Sync 4.5 with HTC HD i'm having problems with sync. I always receive an error message "there has been a change made on your server that requires you to resynchronize all items on your device" and i lose all stored data. sometimes activ sync keeps on going on and on with ending. I was advised that i should replace it with activ sunc version 4. appreciate any advice.

Posted by on

  • paulmlb Mar 04, 2009

    Nothing seems to work , the same message appeared agian and i lost all stored data. i wrongly thought it was fixed. Sync is not working properly and the internal memory seems to be full all the time no matter what you do.

  • Anonymous Apr 22, 2009

    Hello eveyone!!!



    same problem occured when i was trying to sync with outlook 2007 and attempted to add more folders to sync and change size of mails.



    i believe that re-configuring the phone with the computer after backing up all data should work.



    shall feedback once that is done.



    Sherif Ramsay

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  • Contributor
  • 29 Answers

By what i have seen when i have that problem i have deleted the partnership from active sync and then recreated the partnership, be sure that you have all your info backed up though because it will wipe it all off. That should help if not let me know

Posted on Mar 03, 2009

  • David Mar 05, 2009

    If you open up active sync and click on tools and then options do you see anything regarding a exchange server. If you do is anything check marked such as task, memos, calander, contacts, or email?

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http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx

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http://www.htc.com/www/supportdownloadlist.aspx?p_id=133&act=sd&cat=all

Please do rate the solution if the issue is resolved or post a comment for further assistance.


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Hi, the idea is this trying to activate sync with window 7 operating system. A windows 7 does not accept all kinds of applications or operation been done on it. it's selects a lot of programs.

The reason why there is no active sync might be because it is not compatible with your software format.

You can try it out with another operating system like windows xp etc.And see if it will sync with it.

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1. Go to the settings.

2. From the options of Personal, System, & Connections, chose connections.

3. Tap on USB to PC icon.

4. Here lies the demon. There is a small box with lengthy explanation line (probably automatically ticked) which says "Enable faster data synchronization" you just need to uncheck it and tap on ok.

Now the activesync will start working.

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You have to tether your phone to a PC with Outlook and ActiveSync (XP) or Windows Mobile Device Center (Vista) installed.

Since mutiple ActiveSync partnerships are supported you can sync some things with Exchange and some with your PC.

If we are lucky Windows Mobile 7 and/or Exchange 2010 will make this possible.

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