Question about Dell Dimension 2400 PC Desktop
I beleive my son activated a setting, options or went into tools on Windowws when he could not get internet access. After talking ot our high speed provider, our modem simply wnet onffline, they placed it back online, but we ocould not access any site becuase we kept getting pop ups telling us that htat websit ewas availble online and did we want ot connect? but it would not do so...
Do you have netowork connectivity? Lights flashing on your network card? etc.?
I suspect you need to get a new IP address on your machine. Open a command prompt Start>Run and type cmd
Now type the following:
ipconfig /release (Enter)
ipconfig /renew (Enter)
Now try to get online. If you can't, then post back here and we'll troubleshoot some more.
Posted on Mar 02, 2009
This problem with your internet connection could also be a symptom of a malware infection on your system....Since you have access to an internet connected computer elsewhere, please go to www.malwarebytes.org, download their Anti-malware program and burn it to a cd, take it home and install it and run a quick scan of your system. Allow it to fix any problems it detects...Then attempt to connect online with your browser.
If you get online, immediately go to windows update and update your system, then do a manual update of your Anti-virus software, before rebooting your computer.
Download ATF cleaner from here, install it and run it to clean out your temp files and internet browser cache, etc. Then restart your system and see if your internet connection comes up as required...
Posted on May 05, 2009
Sounds like you and DJ have been banging your heads against the wall for quite sometime.
I work in an area with a lot of rural client that until now have not had highspeed and this sounds like a problem I often see.
What DJ MAY have missed, and I stress the may is that having an active internet connection does not gaurantee you will get through.
It sounds to me like you are suffering from one of two very common but highly frustrating problems.
First, your little guy may have accidentally set up a dialup connection which automatically defaults to being the "Default" connection when it's set-up. Thanks to DJ's Diag to date we know you have a working Ethernet card and that it is succesfully connecting and communicating with your Time Warner gear.
Second you could be the unwitting victim of the overbearing mother clause in your security software.
As for a solution, Let's start with the more likely cause. Open Internet Explorer, ignore the all to frustrating can't find a page warning. say work offline, then when it gets open click on the Tools menu(if it's not there, your using vista, right-click on the blank space next to the tab that's supposed to have the name of an internet site, select menu bar and you'll have the ole xp menu bar at your disposal), select internet options and then select the Connections" tab. If there is anything at all in the white window this IS your problem. But don't delete it... yet, first select the "Never Dial A Connection" radio button, then click apply, once it's done select the arrant connection and select delete, confirm and OK out of that window. Now close internet explorer and reboot your computer as that is a global setting.
Once it reboots you SHOULD be able to get online.
If there was nothing in the box and the Never option was selected in the greyed out section you either have a virus or an antivirus program blocking your connection. There are too many of each to list in one post but try looking at you antivirus program and posting it's name back here, DJ or I can tell you how to disable it, or unlock it. Note: disabling it is always a bad idea, but often a necessary step in diagnosing the root of the problem. If disabling it does not work, then unfortunately I must concurn with DJ's begrudged suggestion that it's time to backup your favs, photos, and other personal stuff to disk and restore.
Hope this helps
Posted on Apr 24, 2009
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