Question about Brother MFC-3240C All-In-One InkJet Printer

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Problems with cartridges

Hi. We havent used our machine in a while. The cartridges will drip ink, & don't appear to be dry. The machine keeps telling us there is "no cartridge". So upon removal & reinsertion, it asks if we changed the color, we reply no, & it still doesnt recognize the cartridge.
ANy clue?

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Try hitting the button that says you did change cartridges.  The ink level indicator might be off if you do, but that might fix your problems.

Posted on Mar 02, 2009

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Forgive me for asking this, but roughly speaking about 80 to 95% of problems involving ink or toner are resolved by the following:
Are you using a factory new ink cartridge supplied by the manufacturer of the printer?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
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Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
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Mfc not used for 3 years. seems be printing but no ink comes on paper


It is my belief that ink has dried in the all-in-one printer ports.

Ink flows through minuscule, little ports, (Holes), in the ink cartridge.
These are covered by metallic foil tape when you get a new ink cartridge, that you are instructed to remove, before installing.

On the all-in-one printer, it has matching holes. When the ink cartridge is installed, it's holes line up with those holes. I think ink has dried in these holes, on the printer.

It would be my suggestion to clean these holes. It's not hard, you use a warm water, damp clean cloth.

-> Printer Unplugged from power
Open the printer to remove the ink cartridges. It is at this point, that I would advise donning a pair of rubber gloves. (Dish washing?)
Helps to keep the ink off of your hands, and fingers, just in case.
(The ink cartridges are open now)
Remove the ink cartridges. Soak a clean, lint free cloth, in as warm a water as you can stand. The warm water helps to dissolve old dried ink. Wring the cloth out until it is damp, NO drips.

You should be able to judge where the holes are in the printer body, by the area on the ink cartridge. Wipe in one direction, on this hole area. (The holes are so tiny, that you won't really be able to see them. {Or maybe I need better glasses! lol!}
Wipe what you think is the area. Looking at the ink cartridge, and where you removed the tape from the cartridge, you'll have a pretty good idea.

Once you wipe across, and pick up ink, I suggest using a different clean area of the cloth, and do it again. I would do this procedure, until there is very little, or none, picked up by the cloth. (Ink)

Once you are satisfied that this area is cleaned, I would use a hair dryer to speed up drying. You don't want this area to be wet, when you reinstall the ink cartridges. Hair dryer on low, keep it constantly moving back and forth.
When you are satisfied it is dry, reinstall the ink cartridges. Close the printer case. Plug it back into power. (Hands dry, no gloves. Not trying to insult your intelligence)

Turn the printer on. Wait until it resets itself. I would now go to the Diagnostic section, and do diagnostics. Then align the heads, and print a test.

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I suggest that the inkjet ports on the ink cartridge, and perhaps on the printer, are clogged with dried ink. The ports I'm speaking of are tiny, minuscule holes, in the ink cartridge. Ink comes out of the cartridge, and through these tiny holes. The size we're talking here, is almost microscopic!

On the printer itself, there are holes that match. Match the holes for the ink cartridge. These become clogged also.

I would like to suggest this. Works for me, printers in my shop, and to many, many people I've suggested it to. (I will repair basic problems on a printer. The computer itself is my forte)

Printer UNPLUGGED from electricity. Open the printer body, remove the ink cartridge. If there is more than one ink cartridge, you may want to remove them as well. Give yourself room to work.
(This isn't really like work. You'll see what I mean)

Use a clean, lint free, cloth. Soak it in very warm water. Actually as warm as you can stand to the touch. Wring the cloth out until it is just damp. No drips of water are present. I suggest you don a pair of rubber dishwashing gloves. Keep any ink from getting on your hands, or wrists.

On the front of the ink cartridge you should see a brass strip of metal, or brass contact pads. If the cartridge has the brass metal strip, the holes are probably in it. If it has the brass pads, the holes are probably nearby. Wipe the area the holes are in. If there is no obvious area that looks like where these holes would be, wipe the entire area that contacts the printer.

As you wipe, you should pick up some ink. I suggest you use a fresh area of the cloth, and continue. When you are satisfied the ink cartridge holes are clean, set the cartridge aside.

Now with a clean, fresh surface, wipe the area on the printer where the ink cartridge meets.

You may want to follow up with a clean, lint free dry cloth on the ink cartridge. It needs to be dry before reinstalling.

You may want to use a hair dryer set on low heat, to speed up the process of drying the printer out.
Keep the hair dryer constantly moving, and about a finger length away as you use it.

I Do Not suggest the hair dryer trick for the ink cartridge.

When you feel satisfied that everything is dry, reinstall the ink catrtridge. Close the printer, and make sure it's down tight. Plug the printer back into electricity. Turn the printer on. Go to the Diagnostic Tools section, and run diagnostics.
Do the alignment test, and print pattern test.
In your Help section, it will show you where the diagnostic tools are, and how to do the alignment test.

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1 Answer

Brother mfc-410cn colour cartridge problem


There may be three problems here.

1.Not doubting your skills for one minute, nor wishing to offend you in any way, but did you remove the protection strip off of the Magenta ink cartridge? Sometimes we forget to do that.

2.Once a new ink catridge is installed, it's best to go to the Brother diagnostic tools section, and run a test. Sometimes an error code is kept, (Ink cartridge is empty), and the diagnostic tool checks this out. It then clears the error code, and 'recognizes' the new ink cartridge.

3.Ink may have dried, for the tiny little holes for the magenta ink cartridge, where it attaches to the body of the printer. Just this one ink cartridge. Suggest you don a pair of rubber dishwashing gloves. MFC-410cn -> Unplugged <- from the surge protector, use a clean, lint free, warm water, damp cloth, and wipe the holes for the ink cartridge, where it lines up with the printer body. This will be where you see that copper metal strip. (Or perhaps it's brass)

To clarify, you are cleaning the printer body. The area where the ink cartridge goes, and the metal strip. The ink passes from the ink cartridge, and goes through holes in the body of the printer. The metal strip is where these holes are located. Allow this area to dry. You may want to use a hair dryer set on low heat to speed the drying process up. Constantly move the hair dryer back and forth. Keep it about a finger length away.

Once you are satisfied this are is dry, reinsert the magenta ink cartridge. Plug the printer back into power. Advise waiting one minute, then turn the printer on.
Use the Brother diagnostic tool.

Should you not be able to find the Brother diagnostic tool, I suggest you go to Start>Hover your mouse cursor on All Programs>Go over to Brother>MFC-410cn>and to the Help section. The Help section, will tell you how to open the diagnostic tool.

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