Question about Xerox WorkCentre XD100 All-In-One Laser Printer

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Loading paper this machine has a spindle or rod to load a roll of paper onto, and I have tryed to figure out how to put the roll on his rod. On each end of the rod, is something that looks like A KEY, but it does not come off ! How do I load my michine?

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  • cschinck May 11, 2010

    I have this same copier but I don't know what you mean by a rod or spindle to load a roll of paper on. It should have a paper drawer at the bottom and paper rollers that feed paper up from it.

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  • 239 Answers

I know this product and I have serviced it before.
I am a retired Xerox Service Representative.
Can you give me more details about this area.
I am not familiar, "by a roll of paper."
This machine can be fitted with one or two paper trays and has a by-pass feed tray, and a document feeder.
I do not know of roll paper that can be fed in this machine.
Thank you, I ook forward in hearing from you to resove this problem.

Posted on Oct 16, 2009

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Posted on Jan 02, 2017

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1 Answer

Roll feed Paper will not load


You need to make sure that the leading edge of the paper is straight.If the leading edge is crooked or angled it will often cause a load issue. Also make sure that the roll is mounted properly on the spindle.h

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Error 45.1.03 for t770


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We spend a large portion of our day desperately trying to load paper and always getting the "paper loaded with too much skew" message. The paper is straight and on the blue line, i'd love to trun...


What type of paper are you using? It's common on cheap canvas or fabrics. Make sure the beginning of the roll about 10 inches must be straight in right side (blue line side). The paper slips upward freely and straight before lowering blue lever. Also this problem appears when your room is dry (low moisture) then PP sticker and some photo paper will curl. This checking feature is very useful for printing on whole roll in a single feed.

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1 Answer

Printer header path type 1, 2, and 4 prolem request for feeding back


If the media does not feed into the in-feed slot in the media cabinet, try the following:
  • Make sure both roller levers are lowered to open the in-feed slot.
  • Trim the leading edge of the paper so it does not get caught in the slot.
  • Insert the media evenly to avoid angles. Do not insert one corner and then the other.
    NOTE: A beep means that the printer has detected the media in the in-feed slot. The printer will only beep once in a load cycle, if media is removed and reloaded the printer may not beep again if the load process is not re-started through the front panel.
Media does not advance If the media does not advance far enough into the in-feed channel in the media cabinet, the paper is slipping and the rollers do not grip the media. Try the following:
  • The pre-tension might be applied incorrectly. Always apply pre-tension by turning the star screw on the left side of the spindle. Never apply tension by turning the media roll or the spindle disks.
  • Clean the rollers using the cleaning procedure.
  • If the media being used is heavy coated, try changing the media.
Media jam in the in-feed channel If there is a media jam in the in-feed channel, try the following:
  • Turn the multi-roll feeder off using the power isolator switch on the connector panel at the back.
  • Open the media cabinet doors and lower the roller lever on both sides.
  • Turn the spindle to pull the media out of the in-feed channel and to collect it back on to the roll.
  • If the media is blocked, place the spindle in the park position for better access to the in-feed channel, and then pull the media edges in a downwards direction on both sides.
  • If the media cannot be reached because the roll has finished and it has not been ejected from the front of the printer, open the rear cover and try to remove the media from the motion control assembly.
    NOTE: Do not insert media with crumpled or damaged edges, trim the media first.
  • Make sure the leading edge is trimmed straight.
  • Make sure there is even tension across the width of the media.
  • Make sure media is aligned (the same amount of media is fed across the width).
  • Apply pre-tension the media.
When the printer is going to be unattended for a long period of time, it is a good idea to load and unload each roll using the LOAD/UNLOAD commands from the front panel (if the media loading procedure was not completed when prompted by the printer). This will ensure that each roll of media loaded is correctly aligned and that the printer is capable of loading/unloading each roll when requested by the print jobs in the queue.
Media misaligned When a "Misaligned?? message is displayed, the printer unloads the media. Press ENTER to continue and the printer will display the "Ready for paper?? status message. Do the following:
  • Check for even tension across the width of the media. If there is less tension on one side than the other, then the media is not straight in the in-feed slot.
  • There is a hole on the right side of the in-feed slot. Make sure the edge of the media is aligned with the left side of this hole.
  • Lower the roller levers on both sides and adjust the media so that tension is even across the whole width. Turn the spindle disk quickly two or three times away from you and then two or three times in the opposite direction. This will help to create an even tension.
  • Lift the roller levers on both sides and try to load the media again.
If this does not solve the problem, remove the media from the in-feed slot and repeat the loading procedure. Make sure the roll is against the right hand spindle disk (fully inside the roll core), and do the same for the left hand spindle disk. The printer verifies correct alignment using the blue line on the right hand side of the printing area as a reference. Media does not unload correctly If the media does not fully unload from the in-feed channel in the media cabinet, check the following:
  • Maybe there is not enough pre-tension. Always apply pre-tension by turning the star screw on the left side of the spindle three or four times (or more if the spindle is on a low retainer bracket). Never apply tension by turning the media roll or the spindle disks.
  • The spring applying pressure on the retainer bracket is loose and the spindle is slipping in the retainer bracket. Turn the multi-roll feeder off and turn the retainer bracket screw one turn in a clockwise direction.
Partial or blank prints If the print is partial or blank, check the following:
  • Check the multi-roll configuration in the printer driver: Check that the Has Multi-Roll Feeder check box is selected.
  • Check default roll configuration: Check if a roll is installed for the roll configured as default. If a roll is not selected from the printer driver, the printer will try to print to the default roll, and if no identical roll is available, it will not print the job.
  • Check Productivity mode settings: If the mode is set to normal and the roll has finished, the job cannot be printed.
  • Check cable connection: Check that the printer and any network cables are securely connected to the printer. Make sure the parallel cable is connected between the multi-roll feeder and the printer and ensure that it is also firmly connected between the computer and the multi-roll feeder.
  • Check media configuration: Make sure the media rolls are configured correctly.
  • Check document file: When printing files that are generated with versions of printer drivers for printers without multi-roll feeders, the header section of some file formats already contains information on the media. In these files, roll or sheet information corresponds to roll 1 in the multi-roll feeder. These files will print to the Default Roll. HP advises that the top roll (roll 1) is used as the default.

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2 Answers

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This printer is very finicky about paper loading. I see this error most commonly when using auto-cut roll paper. If the paper edge is not cut perfectly straight, and it is not inserted into the printer perfectly strait, it will give you an error. When it does this, you can simply load the paper and press "cut" instead of "pause" when it says "press pause" and it will cut the paper straight. You can also set it to "Roll Paper Manual Cut" and load the paper, then set it back to "Roll Paper Auto Cut."

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1 Answer

I ran out of paper and purchased a new roll of paper. I do not know how to install the new roll of paper.


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1 Answer

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make sure that the paper roll is pushed all the way down on the rod and the piece that you put on it is fitted snuggly against the roll. When you pull the paper through the feeder pull it about 2-3 feet outward and it should align.

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1 Answer

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1. Disconnect your labelmaker
2. Disconnect/remove any unused labels and set them aside.
3. Remove the face plate (with the DYMO LabelWriter 400 logo)
4. Lift the gray plastic lip (labels go under this) and make sure there are no pieces of paper/labels in there.
Once I removed a piece of an old label and put the LabelWriter back together it started working well again.

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