Question about HP Scanjet 4890 Photo Scanner

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HP Solution Center -- New Computer

My C5180 works fine on my new computer -- BUT there is no HP Solution Center on my new computer like I use to have. I now have Vista -- any suggestions? I use the HP Solution Center to help me scan every day. Thanks. I always get this "The feature you are trying to use is on a network resource that is Unavailable

Click OK to try again, or enter an alternate path to a folder containing the installation package "Solution Center.msi" in the box below. (The box below says "C:UsersBERNAR~1AppDataLocalTemppft9364") when I try to open solution center there appears a window saying:
"The feature you are trying to use is on a network resource that is Unavailable

Click OK to try again, or enter an alternate path to a folder containing the installation package "Solution Center.msi" in the box below."

when I do this, the solution center opens and again the window appears and again it diappears when I do the same. Then the solutioncenter works, but it is a difficult way of opening.

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I removed all the software for HP scanjet 4890 from my pc en and afterwards installed new software (from the internetsite of HP). Then the problem was solved

Posted on Mar 03, 2009

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loumsc
  • 114 Answers

SOURCE: HP Solution Center -- New Computer

Please go to control panel, uninstall the HP printer software and reinstall from the cd supplied with the printer.

Lou

Posted on Aug 23, 2008

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