Question about Dell 3000cn Laser Printer

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HELP!!!Toner cartridge jammed in school Dell 3000cn printer.

I would be immensely grateful if anyone can help me with this, this is a school printer and we can't really afford a new one!! We had been using non-Dell toner cartridges and it had got very mucky and messed up our Dell drum so we decided to order all Dell cartridges and replace all the non-Dell ones. So... after putting in a new drum I decided to take out all of the toner cartridges and give it a wipe as there was toner that had leaked all over the place. So with all the cartridges out and carefully wiped I slotted in the cyan cartridge, which went in fine, and proceeded to push down the locking device. This is when the problems began... the locking device was being very stiff and I must have pushed too hard as the whole cartridge in it's 'container' moved down and I then couldn't pull it back up or retrieve it. After trying really hard to get it back with no luck, I was unsure what to do so thought i'd close the door and hope there was some sort of righting mechanism, however it just continued around for a few cm in the wrong direction, meaning the cartridge was now out of sight, it didn't make any nasty sounds except for the toner cartridge locking mechanism catching somewhere inside jamming it. Then a solid beep came on with the error message.
Has anyone got any ideas what I can do?!? Is there a way of dismantling the printer in order to retrieve the toner cartridge? Are there any other ways to get to it?
I had put in a brand new drum cartridge, if the printer cannot be rescued is there a market for brand new but opened drum cartridges?
Many Thanks,
Laura

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To rotate the carousel of the printer and not use the front panel do the following. Remove the drum; place it somewhere away from light. Leave the top open where you removed the drum. Close the front door. By closing the front door, you have depressed the locking mechanism that locks the carousel in place. Now using both your left and right hand and using even pressure, rotate the carousel (from the top of the printer) to the position where the toner is at. If the carousel makes any kind of clicking/grinding noise then it is still being affected by the locking mechanism, I would not suggest continuing. If you do not exert even pressure when rotating it this way, the carousel can become canted (twisted) and then would need to be replaced..

Posted on Apr 27, 2009

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If you unplug the power cord and reconnect with the switch on, the carousel should stop where you need the toner.

Try ebay for selling toners.

Posted on Mar 04, 2009

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I think the following instructions are quite clear. In any case, before giving an inappropriate rating pleas contact us. Thanks for trying rating should be used only for unhelpful solutions and I do not think these here are the cases. Please follow the instructions from point six:

a51fe0e.jpg

6 - Connect the printer to power and turn it on

7 - The toner cartridge carrier rotates and then stops. After confirming
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8 - Hold the tape on the protective cover and gently pull it forward to
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5980321.jpg
9 -
Hold the tape on the protective cover and gently pull it forward to
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cf252ec.jpg 11-
To insert the toner cartridge, face the label on the cartridge to the front
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12 - Close the front door. The toner cartridge carrier rotates to the next
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cartridge. Repeat steps 6-11 until all cartridges are installed.

c1e2f78.jpg
Here is the link to download tha manual:
http://support.dell.com/support/edocs/systems/3100cn/he/placemat/3100cn_setup_diagram.pdf

Hope it had been helpful, let me know if you need further support

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See if there is anything hiding in that part of the paper path. Maybe even just re-seating the cartridge will be enough for the sensors to stop tripping.

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