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Hi, Fitted new paper bag to this cleaner but have 'No' suction. With bag removed no air movement can be felt at outlet(ie bag entry). Have you any suggestions?. Many thanks, John Pessall.

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What kind of model is it? 
If you have the bag door open just to feel if there is suction it won't work. The machine would have to have its door put back on before suction can be ascertained. In the meantime check the hose that leads into the bag, or main dust channel - it may well be clogged as well as motor filters usually located under the paper bag. 

Posted on Mar 06, 2009

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Hi there,

I'm sorry to hear you're having difficulty using your DC24 on this particular flooring. The cleaner head is designed to adjust automatically to suit the surface being cleaned, and the cleaner's powerful suction causes the soleplate to seal closely with the flooring for high pick-up of dirt and debris. You may find on certain floor types that this makes the cleaner feel a little heavy to push.

Reassuringly, it sounds as if your cleaner is working correctly - however, if you wish to discuss your issue further with one of our experts, please get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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Model UH60010, Series X12.0, Mfg code K09A. While attempting to use the hose and the extensions to clean shelves, my wife reported no suction. I removed the brush roller and the plastic piece just below...


There are six different reasons a vacuum can lose suction, a plugged vacuum hose, bad motor, full vacuum bag, or cracked or damage hoses. Purchasing a vacuum cleaner can be a costly expense while repairing the suction on the unit can be virtually free. Most suction loss problems on a vacuum can be easily fixed or remedied with common house hold tools and very little technical expertise.
If your vacuum cleaner losses suction, the first and easiest solution is to check the bag. If the vacuum cleaner bag is full suction will be greatly reduced and the unit will become ineffective. A vacuum cleaner works by passing air through the bag fibers leaving dirt and debris behind inside the bag. If the refuse bag becomes full, airflow is restricted, limiting the amount of air passing through the vacuum bag resulting in loss of suction. When replacing the vacuum bag always consult your owners manual to insure that the vacuum bag seals with the vacuum inlet hose. If your vacuum cleaner bag is not tightly sealed to the vacuum inlet hose you will decrease the air flow through the bag resulting in loss of suction.
The second and sometimes most common reason for loss of suction on a vacuum cleaner is a plugged vacuum hose. If the hose becomes plugged, air flow will become restricted. To unplug a vacuum hose detach it from the machine and inspect the inside. If there is a restriction in the hose, remove it with your fingers and replace the hose onto the unit. If the hose is long and the debris is hard to get too, a broom handle or other long object can be passed through the hose to dislodge the debris. Most vacuum cleaners contain more that one suction hose, so make sure to check each one by process of elimination. Another area that can become easily plugged on a vacuum cleaner is under the lower base of the unit by the roller brush. Large debris can get caught in this area and restrict air flow to the hose.
If your vacuum refuse bag is not full and the suction hoses are not plugged the next thing to check is the condition of the hoses. Many hoses are made from plastic which can easily tear or crack. If your vacuum cleaner shows signs of wear or are cracked they need to be replaced. Even the smallest hole in a vacuum hose can leak enough air to greatly diminish the suction potential of your unit. Replace your vacuum cleaner parts with OEM parts from the original manufacturer to ensure the tightest fit.
Most vacuum cleaners contain filters. Filters are used as a last line of defense to remove dust and smaller debris particles before the air is recycled back into the environment. If vacuum cleaner filters become dirty or plugged they also can decrease the amount of air traveling through the unit. Some filters can be easily rinsed with water whereas others need to be replaced. It is important to check your owners manual before rinsing a vacuum filter.
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