My computer froze up and I used my restore CD to get it back up and running. The problem is I can no longer print. When I try to use the printer software CD that came with my Epson Stylus Color 440 printer it starts to load and gets to approximately 98% loaded when I get a message that says: "Specified printer cannot be installed. Your Windows system may be abnormal condition. Exit Windows and try again, or setup your Windows again." I have tried using the restore CD again but nothing seems to work. My system is an eMachines eMonster 550MHz Pentium III with 64 MB Ram, 15 GB Hard Drive running Windows 98. I have contacted eMachines tech support as well as Epson Tech support and each says it is the others problem.
It sounds like you may have quite a bit of work to do. First, the system restore CD furnished by your OEM may revert your system to a version without the service packs that were later added. Often, OEM systems are shipped with installed updates that are not present on the generic OEM furnished CD(s) This can be a major matter in terms of time -- obtaining and installing the updates can take several hours. The lack of the service packs and updates can impact printing, networking, Internet Explorer, and driver installation, to name a few areas. Next, check for a printer driver update, obtain and install it if possible.
There were some systems that had BIOS related problems that surfaced only when win98 (and SE) had to be reloaded. The problem was that the bios has a storage area that needed to be reinitialized, and it wasn't happening. The ultimate cure was to run a bios utility that is normally used to upgrade the bios. The utility can also be used to clear the appropriate data area, and allow proper redetection and initialization when windows and drivers are installed.
A possible simpler path to try is to use safe mode (control panel) to clean out all duplicate entries that may exist, usually in the system area. You would be looking mainly for duplicate parallel port or printer related entries. It's also possible that win.ini or system.ini are corrupted, due to multiple incomplete driver install attempts. Manual editing may be a way to cure this type of a problem. The 98% complete may be occurring due to this type of a problem.
Any idea why the system froze in the first place?
...
Was this solution helpful? Show your Appreciation by rating it: