Question about DISH Network 311 DTV Receiver

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Receiver does not turn on

Where the channel numbers should be shown, only four horizontal dots come on

Thanks

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  • 374 Answers

To many variables to get into here. Give me a call and we will solve this issue.
Jim
912-222-5778

Posted on Mar 03, 2009

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6ya6ya
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I can get 110 or 119 directly to receiver model 311 but switch 21 will not switch over


Hi

Thanks for using FixYa. As per the issue you described, I think you are not able to switch to Channel 21. It means that it has either been deleted from the projection TV or you have set the parental control guides. To correct the former, access the Channel controls by pushing the "Menu" button and maneuver the channel icon, then press "+". Select "Favorite Channels," and then the "+" button again. Then type the number of the channel (21) you are not able to watch and press the "+" button one last time. To access the parental control channels, press "Menu" and maneuver the Parent icon, and press "+." Enter your four-digit password and use the arrows on the remote to change the overall settings. After performing this procedure hit the "+" key one more time. Now you will be able to watch channel 21 as before.

Please tell me the model number of your Unit so that I can provide you with model specific information.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Sep 16, 2009 | Televison & Video

1 Answer

I get 110 direct to receiver or 119 direct to receiver (dish 500) but when I use the sw21 switch I only get one


Hi

Thanks for using FixYa. As per the issue you described, I think you are not able to switch to Channel 21. It means that it has either been deleted from the projection TV or you have set the parental control guides. To correct the former, access the Channel controls by pushing the "Menu" button and maneuver the channel icon, then press "+". Select "Favorite Channels," and then the "+" button again. Then type the number of the channel (21) you are not able to watch and press the "+" button one last time. To access the parental control channels, press "Menu" and maneuver the Parent icon, and press "+." Enter your four-digit password and use the arrows on the remote to change the overall settings. After performing this procedure hit the "+" key one more time. Now you will be able to watch channel 21 as before.

Please tell me the model number of your Unit so that I can provide you with model specific information.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

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1 Answer

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If you have a single mode receiver, you need to open the panel in front and push system info.
A channel number will appear near the bottom of the list of information... it may be between 1 and 15. Push the record button on your remote control. (the black button with the red dot). If the channel number changed, then your remote and receiver are not on the same channel. Assume your channel was #1. when you first pushed sys info. You need to program your remote to #1. On your remote, push the Sat button until all other top buttons light up. enter the digit 1 and then the # key. Press the record button 4 times. You have to make sure you have the correct color key inserted in the remote control. If you have a dual mode receiver, one remote key will be green, and the second channel remote will have a blue key. Go to the Dish network website tech portal ...Google will help you find it, for complete instructions from the horse's mouth.

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