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Open the feeder from the top of the machine...you will see a thin strip of glass maybe 1/2" wide running from the rear of the machine to the front..odds are there is glue/dirt/corrector fluid or some other dirt on the glass. Clean this off.
You need to open the front cover of the machine and remove the
cartridge (drum and toner) On the top right there is a tab that you
need to slide from left to right about 20 times, then bring back to
Clean the corona wire on your drum unit. It should be a blue tab on the top of the cartridge that you can slide from side to side. Make sure that the blue tab returns to the starting position (there should be an arrow on the tab that will match up with an arrow on the drum unit). If this doesn't work, replacing the drum unit should fix it. Drum units are only meant to last ~4 toner section replacements.
We had the same thing, and this may not be the case with your fax, but it's worth checking into.
I opened up the fax to take a look and it turned out that someone had sent a fax with WET WHITE OUT on the paper. It got in the fax (grrr!) so there was one stripe where you couldn't read anything since the scanner was blocked. Some windex and a paper towel fixed the problem here.