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It sounds like you're describing the BIOS screen. This is an image that appears whenever the computer first starts up, and only lasts for a second or two, after which Windows begins to start up. Unfortunately, it's not possible to stop the screen from displaying; it's an important part of the boot process and allows technicians to enter diagnostic screens if necessary.
if the case is that whenever you turn on the computer it presents to you options on how to turn on your computer, safe mode, safe mode with command prompt, start up windows normally and other options of such.
if you select any and it goes blank, and comes up with a screen showing windows driver error occurred.
try to format the system and reinstall the operating system again.
get back to me to assist you better if that doesnt work
I would remove the refill. HP voids the warranty if the cartridge leaks. I have seen refills leak and destroy the printer. Replace with a brand new cartridge. If that is not the solution you want. You can remove the cartridge and clean it with rubbing alchohol and a paper towel or a q-tip, just make sure there is no fuzz left when your done. Also if you have the HP software installed on your computer, there is usually a cleaning program built into the software.