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I suggest that you run the scan from a computer and not from the printer, it works tons better. Each computer needs to have the install program run on it, NOT PLUG AND PLAY. Plug and play will make most stuff work, but not everything.
Further, HP printers are fussy about exactly when to connect the printer, get the correct install program for your printer and OS from HP.com, and install following the directions exactly.
Scanning is the one function that never works with plug and play.
I'm running Windows7. I click the start button. I click All Programs I look for and click Windows Fax and Scan A window opens that is called Fax and Scan I select new scan at the top. The PC connects with the scanner Another window opens, and I select my printer scanner And then I click Scan This the easiest way that I have found to scan from my AIO
When scanning to e-mail, the scanned image is placed in a newly created e-mail message as an attachment. Complete the message, adding addresses, subject, and text, and send it. Here's how you would do that.
Start the e-mail program and connect to the Internet service. For some programs, doing this first avoids confusion about assigning the e-mail a date and time for delivery.
Load the original in the scanner.
In the HP Director , click Scan to E-Mail . The all-in-one product scans the document, and the scan appears in a new message window of the e-mail program.
When scanning to e-mail, the scan is saved as .jpg file, which generally results in a smaller file size. Regarding file size, if the .jpg file exceeds the ISP's maximum size, consider rescanning at a lower resolution. Microsoft Office 2000 programs may or may not be supported. For more information on supported programs, check the HP Web site: www.hp.com/go/all-in-one.
Process the e-mail message normally.
The scanner software scans into several e-mail and fax programs. If the program is supported, its name may appear in the Send To list in the Scan window. Some e-mail programs appear in the list as Mail.
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