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As soon as I started using recycled ink cartridges, I started getting a paper jam error on my printer. The control panel message instructs me to remove the back panel and clear paper jam. I've done this several times but there is no paper to clear and the message keeps coming back. I've tried turning of the printer and unplugging it to clear the memory, but that doesn't help. Could it be that the chip on the ink cartridge is messing with the printer's operating system?
If the paper jam message wont clear, there is something blocking the sensor in the paper path leading the machine to think there is paper. Check the paper path for torn paper. Locate the paper switch/sensor and make sure it is clean and unobstructed. If the jam message clears but when you go to print it comes back, you may have dirty feed rollers. Clean the rollers with a mild detergent or soapy water and a clean cloth. Do not use alcohol, this will dry out the rollers and shorten their life.
Resetting the product may help with some false error messages. Press power button to turn printer off, unplug the power cord, wait a few seconds, plug it back in, press power button to turn printer back on. Any luck?
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Paper jams are was very common on HP printer model. Here are few instructions on how to clear the paper jam on
to Clear a Paper Jam on an HP Inkjet Printer1.Disconnect the power cord from the back of the
printer before you begin. With the power disconnected, you will protect
yourself from being shocked. This is an important step when you are fixing any
type of electronic device. 2.Move your printer so that you'll have access the back
panel. Unhinge the back access panel of the printer. 3.Look for paper through the opened back panel. Remove
any paper you find jammed. 4.Close the back access panel. Make sure that it
latches into place and looks the same way it did before you opened it. 5.Open the front or top access panel. This is the panel
you use to access ink cartridges. If the carriage that holds the ink cartridges
moves, then you forgot to unplug the printer. Go back and do that now. Look for
paper that may be jammed in this area of the printer. 6.Remove any paper you find jammed here. There will be
resistance from the paper feeder, so pull slowly or the paper will rip and
create a more serious problem. 7.Close the front access panel. Make sure that it
latches back into place. 8.Plug the printer in and attempt to print again. If
you can print successfully, you have removed the paper jam.
Sometimes while clearing the jam (if there was one) you may leave a bit of paper left behind which obscures a sensor causing it to think there is paper still in the paper path, or sometimes even paper dust can do it. Try a bottle of compressed air and blow the path out very well. Get a bright light (good flashlight) and very throroughly eyeball the paper path for any "foreign" objects...