Question about Canon MX310 Office All-In-One Printer

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Paper jam message

I cannot clear the paper jam message I ve cleared the jam turned the printer off an unplugged it

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Look for little pieces of paper that get stuck in the rollers, also verify that the gears and roller didn't get misaligned when you cleared the jam.
Good Luck, 

Posted on Mar 02, 2009

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Paper jam cleared no tears message still appearing clear paper jam than pressk OK have open the printer checked thoroughly turned off 8 times and on again. No paper jams all cleared.


When you turn off the printer unplug it from power and the computer for a few minutes. Plug only the power back in and turn it on. Also consult the manual to find out how to "reset" your printer.

Hope this helps

Mar 08, 2011 | HP Photosmart D5360 InkJet Printer

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As soon as I started using recycled ink cartridges, I started getting a paper jam error on my printer. The control panel message instructs me to remove the back panel and clear paper jam. I've done this...


As soon as I started using recycled ink cartridges, I started getting a paper jam error on my printer. The control panel message instructs me to remove the back panel and clear paper jam. I've done this several times but there is no paper to clear and the message keeps coming back. I've tried turning of the printer and unplugging it to clear the memory, but that doesn't help. Could it be that the chip on the ink cartridge is messing with the printer's operating system?

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2 Answers

Paper jam but there is no paper


If the paper jam message wont clear, there is something blocking the sensor in the paper path leading the machine to think there is paper. Check the paper path for torn paper. Locate the paper switch/sensor and make sure it is clean and unobstructed.
If the jam message clears but when you go to print it comes back, you may have dirty feed rollers. Clean the rollers with a mild detergent or soapy water and a clean cloth. Do not use alcohol, this will dry out the rollers and shorten their life.

May 18, 2010 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

HP 2575 printer - paper jam message


Resetting the product may help with some false error messages. Press power button to turn printer off, unplug the power cord, wait a few seconds, plug it back in, press power button to turn printer back on. Any luck?

Dec 13, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

I get the E 3 error message which I understand means paper jam. There is no paper jammed in the printer. I unplugged it and replugged it and it sill shows the E 3 message.


E3 error mean if printer has jammed in the machine.Clear paper jam,or paper feed sensor was displaced.clear or check paper sensor then solve your problem.

Dec 11, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Paper jam - can't clear error message


Hello Nj,

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Here are few instructions on how to clear the paper jam on your printer.


How to Clear a Paper Jam on an HP Inkjet Printer 1. Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
2. Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
3. Look for paper through the opened back panel. Remove any paper you find jammed.
4. Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
5. Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
6. Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
7. Close the front access panel. Make sure that it latches back into place.
8. Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.

Hope this helps.

Aug 08, 2009 | HP Printers & Copiers

2 Answers

Paper jam won't clear


Look for a small piece of paper remaining in the machine.
Also there may be a jam switch actuator that has fallen off.

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3 Answers

Clear Paper Jam error -- but there is no paper jam!


Sometimes while clearing the jam (if there was one) you may leave a bit of paper left behind which obscures a sensor causing it to think there is paper still in the paper path, or sometimes even paper dust can do it. Try a bottle of compressed air and blow the path out very well. Get a bright light (good flashlight) and very throroughly eyeball the paper path for any "foreign" objects...

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