Printer set up to use ink cartridge 177. Need to change to 363.
HP Photosmart 3313 printer/scanner/fax/copier, bought in Saudi Arabia and configured to use ink cartridge no. 177. Now in Spain and have to purchase cartridge no. 363, which is, allegedly, compatible, but printer will not accept. Contacted HP, who advised need to re-set printer, but complicated and needs assistance on telephone from local agent. Local agent only speaks Spanish and my Spanish doesn't run to technical stuff. Contacted HP again, but just went round in circles and basically they were useless. Have tried doing language re-set, unplugging, pressing 3, 6, etc., etc., etc., but nothing works. I could order 177's, but I would prefer to resolve the problem and be able to use the correct cartridge no. 363. Has anyone else experience this problem and can they please help? Tks. Stephanie.
Re: Printer set up to use ink cartridge 177. Need to...
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset. Good Luck!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi, You are correct those printers & cartridges are designed to work only in their original countries of origin… For example if you bought the printer in Europe, it uses the #363 cartridges.. If you were to have bought the printer in the US it would use the #02. You can contact HP and over the phone they can help you turn your printer from a #363 into a #02…ou might need to have a “story” ready ;) Once the conversion is done, from that moment onwards, your printer will only take #02 carts... Only HP can make that change... Cheers, Ed PS: If you get a chance, please grade this advice...
i had thed same problem. after hours of trying different options i finally got it to work. i have a hp 3210 that i brought from the usa to irelnad and when i put in irish cartrtidges it said " this printer is cinfigured to use 02 cartridges" Iriss cartridges are 363. so what i done was , while the printer was turned on i held down the " Black" button and the "Color" button at the same time. Keeping them held I powered off the printer , keeping them held until the printer was completely powered off. when i turned the printer back on the region had being reset and it asked me to choose my language and country. chose " Ireland". Now works!!!
Phone HP. After about a month hanging on, on their premium rate number, you'll finally be put through to someone who doesn't understand the problem. Then, after your beard has grown another inch or two, if you're lucky, you'll actually get someone who understands the problem. Some birthday's later, you'll be connected to a technician who can talk you through a simple number of keystrokes to re-configure the printer.
Reckon this cost me 30 UK pounds - seriously - I had to call five times but eventually it was done.
Actually you cannot use your # 363 ink on your photosmart c6180. The ink is not compatible with the printer. Photosmart c6180 only uses HP02 vivera inks. And there is no way that you can reconfigure it because it is factory default. Unless you bought an HP02 ink from other country outside US and bought the printer in US, that's the only time that we can reconfigure the regionalization of the printer