Question about HP Photosmart 3310 Printer

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Printer set up to use ink cartridge 177. Need to change to 363.

HP Photosmart 3313 printer/scanner/fax/copier, bought in Saudi Arabia and configured to use ink cartridge no. 177. Now in Spain and have to purchase cartridge no. 363, which is, allegedly, compatible, but printer will not accept. Contacted HP, who advised need to re-set printer, but complicated and needs assistance on telephone from local agent. Local agent only speaks Spanish and my Spanish doesn't run to technical stuff. Contacted HP again, but just went round in circles and basically they were useless. Have tried doing language re-set, unplugging, pressing 3, 6, etc., etc., etc., but nothing works. I could order 177's, but I would prefer to resolve the problem and be able to use the correct cartridge no. 363. Has anyone else experience this problem and can they please help? Tks. Stephanie.

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  • Anonymous Mar 26, 2009

    I bought my printer from USA and it worked with 02 ink. Later I moved to Europe and there is only 363 ink available here, printer won't accept these it says about calibrartion problem. Please help how can I get this 363 ink to work in the printer

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Hello, I bought my printer from my home country to USA. The ink cartridege HP 177 is not available in USA and I tried HP 02 but it did not work with it.,....

How to find a solution for this problem.

Posted on Mar 14, 2009

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Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset. Good Luck!

Posted on May 28, 2011

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Buy a continuous ink.

Posted on Mar 02, 2009

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1 Answer

I bought my HP Photosmart C6280 in Switzerland, using cartridges 363. Now I have moved to South Africa and I can only buy cartridges 177. When I put them into my printer it says "Incorrect Ink...


it is likely that you havr a mix of trade and host supply of ink cartridges. Even though HP363 and HP177 are compatible cartridges it is not the issue. Refer this article.

Hope this helps.

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1 Answer

Using 02 series cartridges in 363 configured printer


Hi,
You are correct those printers & cartridges are designed to work only in their original countries of origin…
For example if you bought the printer in Europe, it uses the #363 cartridges.. If you were to have bought the printer in the US it would use the #02.

You can contact HP and over the phone they can help you turn your printer from a #363 into a #02…ou might need to have a “story” ready ;)

Once the conversion is done, from that moment onwards, your printer will only take #02 carts...

Only HP can make that change...

Cheers,
Ed
PS: If you get a chance, please grade this advice...

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Use HP 363 cartridges instead of 177 for my Photosmart C7183


Phone HP.  After about a month hanging on, on their premium rate number, you'll finally be put through to someone who doesn't understand the problem.  Then, after your beard has grown another inch or two, if you're lucky, you'll actually get someone who understands the problem.  Some birthday's later, you'll be connected to a technician who can talk you through a simple number of keystrokes to re-configure the printer.
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you would need the logic board replaced which would exceed what the printer is worth,

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Ink


You will need the correct cartridge for your printer to work properly. If you can't locate the proper cartridge find an ink refill kit and refill your old cartridge.

Feb 01, 2009 | HP Printers & Copiers

1 Answer

Use HP 363 cartridges instead of 177 for my Photosmart C7183


Hi,


Let me inform you that printer would be set as per the zone and here is the information regarding the cartridge details.


Zone 1
Zone 2
Zone 3
Zone 4
02
363
177
801





Regards,


Sagarjd

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1 Answer

HP 8250 Ink cartridges type 02 versus 363


For that you need to call hp technical support. You may have to reprogram a rom chip or replace the main board, or some other parts.800-HP invent
or
800-474-6836

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