Question about Philips SA3025/37 Flash MP3 Player

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I cannot get my player to charge.

If I hook up my MP3 player to the computer it only says windows does not recognize USB device. znd it will not charge when we hook it to the computer. Also does it have to have some charge to do a reset. thanks

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If the hold/lock is accidentally engaged, the computer will not recognize the player, and the player will not charge - so check that first.

If it is unlocked, then try another USB port on your computer.

If that still fails:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

-Tha Mp3 Doctor

Posted on Mar 06, 2009

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