If I hook up my MP3 player to the computer it only says windows does not recognize USB device. znd it will not charge when we hook it to the computer. Also does it have to have some charge to do a reset. thanks
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Re: I cannot get my player to charge.
If the hold/lock is accidentally engaged, the computer will not recognize the player, and the player will not charge - so check that first.
If it is unlocked, then try another USB port on your computer.
If that still fails: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.
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Try to reset it if possible.
If the computer charges it then the computer recognizes it as a connected device. That's how usb works. It could be you need a new USB cable. Many devices that use USB for charging do not have the data leads connected in their cables. This is called a "vampire" connection as it only sucks 5 volts DC from the computer/charger .
I had a similar problem (my computer uses Windows XP) - Sony Walkman beeps a couple times when I insert the USB Cable that connects it, like it is connecting, but it does not charge or is not found by Windows Media Player. In my case, the way I fixed it was to:
1, Go into Control Panel
2. Double Click 'System' ICON
3. Select Hardware Tab
4. Select Device Manager
5. Select 'View' at the Top
6. 'Devices by Type' AND 'Show Hidden Devices' should be selected
7. 'Scroll down to 'Portable Devices' and open it up.
8. My Sony Walkman was there with and Exclamtion point ( ! ) in a yellow circle,
9. Right Click on this yellow exclamation point.
10, Select 'UNINSTALL'
11. Once the computer says 'Device has been Uninstalled, Disconnect your Walkman's USB cable then reconnect.
12. At this point, my Walkman was recognized by my computer, started charging, and was recognized by Windows Media Player
is the battery in correctly and is the usb cable fully inserted on the computer end if your going throug a usb multi-port hub make sure its not over loaded with too many devices
if no hub try a different usb port or a different cable
I had the same problem, all you have to do is first turn on the Mp3.Then go to settings. Then go down to USB mode. It will probably say, auto detect.But instead scroll down to MSC. If that doesn't work try MTP.
Dbl click on "my computer" desktop icon and see what you have listed before you hook it up then dbl click again after you hook it up,,,see if there is anything new listed there,,,if so then that should be the MP3 even though it may not say MP3.Mine says Mass Storage.If its there then just double click that drive and you should be able to drag and drop.