Question about HP Compaq Presario M2010US Notebook

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#2-07 Error Help! I shut off my computer this weekend and when I turned it back on, it came up with an error. It will not go past the black screen with this message on it! I got into some screen and gave a test on it and it came up with the above error. I have Norton etc so it cant be a virus. It is only 3 years old. Any advice on what to do?

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  • welchj Mar 02, 2009

    It says there is a system configuration error and to try and put a disk in to fix the probem. But the computer did not come with back up disks, the information all set did not the disks as it would fix itself if there was ever an problem. But it cant fix itself because it wont get past that black screen. I hit a few buttons to get into another screen where it let me run a test which is where I found this error. It beeps when certain buttons are hit.

  • welchj Mar 02, 2009

    If I need a new hard drive would I even need to bother getting the disks? Seems I need to get a new computer anyways :( Please also if you could tell me of a good decently priced computer I could purchase in its place :(

  • Kevin Shafer
    Kevin Shafer May 11, 2010

    Firstly, just because you have norton does not mean it can't be a virus. #2-07...is that the only thing that appears on the screen? Do you hear it beep?

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  • HP Master
  • 1,314 Answers

Okay, further research on this error says that the #2-07 error is a hard drive error. Unfortunately, your hard drive will need to be replaced. Even more unfortunate is since your computer did not ship with system recovery disks, you will need to order those from HP (around $30).

I'm sorry for the unfortunate news, but please give this solution a rating of fixya even if the news wasn't what you wanted to hear. And if I can be of further assistance, let me know. Thanks.

Posted on Mar 02, 2009

  • Kevin Shafer
    Kevin Shafer Mar 02, 2009

    Normally for my customers if all they need is a new drive and the computer is only 3 years old, I would recommend doing that. A new drive costs around $70 or so depending on what size you get plus the system recovery CD's so you've got about $100 wrapped up in it. Even if you were to hire a tech to do it for you, you'd have around $200 in it. Or you can purchase a new laptop for around $500 or so....problem is they all come with Vista on it. I can sell you one for $599 and I put XP on it for you, comes with a 1 year warranty and will be much faster than what you have now but if you are satisfied with the performance of your old laptop, replacing the hard drive is a cost effective solution.

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