Question about HP Compaq Presario M2010US Notebook

1 Answer

#2-07 Error Help! I shut off my computer this weekend and when I turned it back on, it came up with an error. It will not go past the black screen with this message on it! I got into some screen and gave a test on it and it came up with the above error. I have Norton etc so it cant be a virus. It is only 3 years old. Any advice on what to do?

Posted by on

  • 1 more comment 
  • welchj Mar 02, 2009

    It says there is a system configuration error and to try and put a disk in to fix the probem. But the computer did not come with back up disks, the information all set did not the disks as it would fix itself if there was ever an problem. But it cant fix itself because it wont get past that black screen. I hit a few buttons to get into another screen where it let me run a test which is where I found this error. It beeps when certain buttons are hit.

  • welchj Mar 02, 2009

    If I need a new hard drive would I even need to bother getting the disks? Seems I need to get a new computer anyways :( Please also if you could tell me of a good decently priced computer I could purchase in its place :(

  • Kevin Shafer
    Kevin Shafer May 11, 2010

    Firstly, just because you have norton does not mean it can't be a virus. that the only thing that appears on the screen? Do you hear it beep?


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • HP Master
  • 1,314 Answers

Okay, further research on this error says that the #2-07 error is a hard drive error. Unfortunately, your hard drive will need to be replaced. Even more unfortunate is since your computer did not ship with system recovery disks, you will need to order those from HP (around $30).

I'm sorry for the unfortunate news, but please give this solution a rating of fixya even if the news wasn't what you wanted to hear. And if I can be of further assistance, let me know. Thanks.

Posted on Mar 02, 2009

  • Kevin Shafer
    Kevin Shafer Mar 02, 2009

    Normally for my customers if all they need is a new drive and the computer is only 3 years old, I would recommend doing that. A new drive costs around $70 or so depending on what size you get plus the system recovery CD's so you've got about $100 wrapped up in it. Even if you were to hire a tech to do it for you, you'd have around $200 in it. Or you can purchase a new laptop for around $500 or so....problem is they all come with Vista on it. I can sell you one for $599 and I put XP on it for you, comes with a 1 year warranty and will be much faster than what you have now but if you are satisfied with the performance of your old laptop, replacing the hard drive is a cost effective solution.


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a dell 1735 studio laptop. When I turn it on I have only a black screen. I'am able to do a diagnostic and I am getting an error code 2000-0146, but I can't get past the black screen.

Hello here is some info about your dell:

Error 0146 indicates a failed/failing hard drive or bad drive sector.
Basically, this means your hard drive will need to be replaced.

Even more here:

Here is the home page:

A computer repair shop can help you with recover your data if is not damaged by the bad sectors.

I recomend to change the system to windows 7 (32bit) because the support for vista is out by this year.

Good luck

Nov 12, 2012 | Dell Studio 17 Laptop

1 Answer

I have installed ea cricket 07 but when i open the file only a black screen appears ,what could be the error


Jun 23, 2010 | EA Sports Video Game Consoles & Games

1 Answer

Vostro 200 PC freezes on Dell Start up page & won't turn on

If you have windows 7 installed, then see if you can boot to the DVD and run a repair on the OS. You also may want to run a diagnostics on the system if you can get to the F12 menu

Feb 27, 2010 | Dell Vostro 200 PC Desktop

3 Answers

Samsung mobile phone error codes 3d010017

my mobile phone SGH-U708E will shut down without any reason suddenly while making a phone call, it will show the error code"3D010017" after restart it.

Aug 06, 2009 | Samsung SGH-t219 Cellular Phone

7 Answers

EA SPORTS(TM) Cricket 07 , Problem while installing showing error


Aug 02, 2009 | EA Sports Cricket 07 for Windows

1 Answer

Game stops and goes back to desktop

Try lowering some settings, maybe that will solve this.
If it doesn't, try reinstalling the game.
If that doesn't help either, post back here.

Apr 12, 2009 | EA Sports Tiger Woods PGA Tour 07 for...

2 Answers

Error screen

what was the last thing you installed? or pluged into the computer?
when windows starts to boot press f8 to go into safe mode and see if you can remove the last thing you installed.

Jan 08, 2008 | Toshiba Satellite A105-s4184 Notebook

Not finding what you are looking for?
HP Compaq Presario M2010US Notebook Logo

Related Topics:

280 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18381 Answers


Level 3 Expert

2598 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides