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Use the correct descaling agent
Only citric acid-based descalers are suitable for descaling the SENSEO
type of descaler descales the machine without damaging it. For the correct amount,
see under 'Descaling procedure' below. Each descaling mixture can be used only once.
After use, the descaling mixture is no longer active.
We advise you to use the special SENSEO
Read the instructions on the package of the descaling agent.
Never use a descaling agent based on mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These descaling
agents may damage your SENSEO
1 Mix 50 grams of citric acid with 1 litre of water in a measuring jug. Stir until
the powder is completely dissolved.
2 Fill the water reservoir up to the MAX indication with the descaler mixture.
Then put the water reservoir back into the coffee machine. (Fig. 3)
Note: Not all SENSEO
machine types have a water reservoir with a capacity of
1 litre. If you have a SENSEO
machine with a smaller water reservoir, repeat steps
2 to 6 with the remainder of the mixture without filling the water reservoir up to
the MAX indication.
3 Press on/off button 3. (Fig. 10)
The machine is ready for use when the indicator light lights up continuously.
4 Place the 1-cup holder h with a used coffee pod in it in the coffee machine.
Close the lid and make sure it is properly locked.
Note: Always put a used coffee pod in the pod holder when you descale the
machine. This pod serves as a 'filter' to prevent the sieve or hole in the pod holder
from getting clogged with scale residue.
5 Put a bowl with a capacity of at least 1500ml under the spout to collect the
descaling mixture (Fig. 8).
6 Press the 2-cup button hhand let the machine operate. Repeat this until
the water reservoir is empty. (Fig. 25)
Never interrupt the descaling process!
7 Repeat steps 1 to 6. Replace the used pod with another used pod to filter out
the scale residue.
Note: To descale properly, you have to use 2 litres of descaling mixture.
Never descale the SENSEO
coffee machine with the lid open. Make sure the lid is
8 Rinse the water reservoir with tap water. Fill the water reservoir up to the
MAX indication with tap water and repeat steps 3 to 6.
Note: Do not refill the water reservoir with used hot water or the used descaling
9 Fill the water reservoir with fresh tap water up to the MAX indication again
and repeat steps 3 to 6 once more.
Note: Always rinse the machine by letting it empty two full water reservoirs.
10 Remove the used pad and clean the pod holder after descaling to prevent the
sieve or hole in the centre from getting clogged.
It seems to be caused by pressure build up (not a vacuum) when the outlet of the pod holder gets blocked. There are three plastic bolts that slide into place to lock the lid as the lever is operated. Pressure forces the lid up and increases the friction on the bolts to the point where they won't operate. Solutions 1 and 2: First disconnect Senseo from the electric supply. Solution 1 is to press down on the lid to overcome the pressure and then operate the lever to unlock. Didn't work for me. Solution 2 is to get a table knife, not sharp, no serrations but with a rounded end, not pointed. Insert under lid just to right of pod holder handle, at an upwards angle of about 20 degrees to the horizontal. Then aim for the opposite 11 o'clock position on the closed lid. With a few tries the knife blade should slide between the top of the pod holder and the rubber sealing gasket releasing the pressure. Beware hot steam/water as pressure is released - wear gloves. Open lid, unblock pod holder hole with a pin, fill and heat resevoir and then flush through without a coffee pod in place.
it sounds like the pod holder is clogged, it has only one small hole to let out water. open up the machine in the sink as it will spray due to the water pressure. try the other pod holder first. if it works check the other one by holding it up to the light. if it is clogged clean the first one by using a pin to clear the hole.
If no good,
Call senseo at 866-4-736-736 866-4-Senseo and describe the problem.if you have purchased or received it as a gift less than two years ago they will send a new one FREE.
Had the same problem.I fixed it by carefully prying the top lid apart,the latch had become detached from the slider inside.Simply snap the latch back onto the slider and snap lid assembly back together.Do all this unplugged with reservoir empty.