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Well first of all you can try the following steps - 1. Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again. 2. Go to the Sansa website and download the "Sansa Firmware Updater." 3. Select "Run" when the updater installs. (Installation will take less than two minutes.) 4. Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software. 5. Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.