Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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I have internet in my house but my modem is not working it goes to online then it goes back to recive can you help me fix this problem please

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That would be a cable issue- either replace the cable that is going into your cable modem or call your cable company to fix problem.

Posted on Apr 07, 2009

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Posted on Jan 02, 2017

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My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send...


These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

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Dec 31, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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My internet won't work on my new laptop.


First turn off you laptop. Second, go to your comcast cable modem unplug it from the wall and wait about 3mins. Now plug the comcast modem back it and wait for all the lights to come back (will take about 2-3mins). Now plug the yellow ethernet cable into your laptop if its not already and turn your laptop on. You should now have internet.

Also if you using a Comcast Surf Board modem be mindful of the standby button on top of the modem. You can tell your in standby mode if the standby light (bottom light) is amber. If it is press the standby button once to get out of standby mode.

hope that helps

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1 Answer

Internet connection


I think your modem needs to be configure by your ISP.
I change my modem here in my house with other brand and did'nt work, so i put the original modem i used and it works again..

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1 Answer

Cable light off


Your cable signal is low.If you have any splitters remove them.there is only one single cable that should go to the modem out to the box on the house then inside the box the cable for the modem should be on a 2 way splitter, the input is from the cable service, one output goes directly to the modem and the other output usaully goes to another splitter that runs the rest of the TVs in the house.basically the modem needs "priority" or first dibs on the bandwidth coming to the house.

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