Question about HTC Shadow Smartphone

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Wont get off tmobile shadow white screen...

My phones been working perfectly fine til all of a sudden (next morning) it stopped functioning. i tried numerous shutting off and turning it back on as well as taking off the battery, and still white screen. eventually it goes past that hours later but then everything lags and i cant do anything because its so slow...can anyone help me? i tried holding down the 2 soft keys but nothing happened...am i doing it wrong?

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  • george_92 Mar 21, 2009

    i also have the same problem BUT with me i have a black screen what should i do??????

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  1. Turn off your phone.
  2. Press and hold the two soft keys down until you come to a black screen with white words on it. (a soft key is the one you use to get to the start menu. It has a little white line, kind of like a minus sign.)
  3. Push the call button once you get to that black screen. It will ask you whether you want to reset or cancel. Press the send/call/green phone button.
  • Make sure you don't power off while resetting, for it may cause more damage.
  • It would be best to do this with at least 50% battery. I suggest plugging it into the charger so it doesn't die during this process.
**Note that EVERYTHING will be deleted-pictures, texts, videos, phone contacts (but not sim) so prepare for that before you reset!**

This has really helped me out. I get that stupid white screen all the time!

Posted on Nov 13, 2009

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The "soft buttons are right below the screen hold both down then turn on the phone this will make the phone ask if you want to reset to default so try removing the batt first as this it the last resort you will lose all changes made to the phone except mem card and sim card stored items worked on my shadow fine good luck peeps

Posted on Aug 29, 2009

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Hold the 2 soft keys and turn it on.

Posted on Aug 12, 2009

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Mine gets stuck on the SHADOW T-Mobile page at first... I leave it alone and it starts up... Then it gets stuck on any page it wants that I have used, it also mixes/scrambles pages...
Everything is SOOO SLOW....Could not delete a voicemail today as it did not feel like sending off the '7' signal...

It started when I ran out of battery the other night.... yesterday when I left it on but in 'airplane mode' it died in one hour from fully charged...??

I am quite sure it is battery related? I have ordered a new one from Amazon for 98 cents.... plus $6 S/H... LOL

Good luck!

Posted on Jul 27, 2009

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I HAVE THE SAME PROBLEM WHITE SCREEN! UGH. wait, what do you mean the two soft keys? will that work>

Posted on Jun 27, 2009

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