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1.Make sure the "Caps Lock" key is not on. Though this will be obvious to most people, if your keyboard is typing in only upper-case letters it can't hurt to check. Look at the "Caps Lock" indicator light on the top right corner of your HP keyboard. If the light is on, strike the "Caps Lock" key on the left side of your keyboard. This will turn the "Caps Lock" off, allowing you to type in lower case letters again.
2.Make sure the "SHIFT" keys on your HP keyboard are not stuck. Dust and dirt can build up on a keyboard over time, which can cause certain keys to stick. If either of your keyboard's "SHIFT" keys get stuck, your computer will type in only capital letters. Use a toothpick or cotton swab to remove the gunk from the key, which should help it return to its normal position.
3.Unplug your HP keyboard and then plug it back it. This will remove the device from your operating system and then automatically add it back in. This can have the same effect, essentially, as restarting your computer. If your keyboard was typing in capital letters due to an error being stored in your operating system's memory, that error will now be cleared and the HP keyboard will function as normal again.
4.Update your HP keyboard driver. Click "Start" and then right click on "Computer." Click "Properties" and then "Device Manager." Right click on the listing for your keyboard and then click "Update Driver." This will update the computer software that is associated with your HP keyboard. If your keyboard was typing in all capital letters as a result of an error with this driver, the error will now be fixed and you can use your keyboard normally again
That UP arrow refers to an UPPER CASE letter. If ever you press the CAPS LOCK key, it should turn off, if it does not it means the CAPS LOCK key for some reason is stuck. Try restarting the computer and by then the CAPS LOCK should be disabled.
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When you say it gives you an error, do you mean an actual error message, or the lower-case letter?
I have no idea what your experience is, so I'm asking if you know the difference between the Caps Lock key and the Shift key? The Shift key has to be held down while pressing the other key, eg h key to get H.
Pressing the Caps Lock key locks into upper-case, SO YOU GET A LINE LIKE THIS until you press it again.
You need to press the NumLock key to get the keyboard to get back to alphanumeric - it has a symbol of a lock with a number 1 on it. A LED should also go out/icon in your tool tray should disappear as well.
I called up logitech support and they said it isn't the keyboard that was messed up it says that the sticky keys were on which is a Microsoft feature. What you have to do is go to Start, Control Panel, Accessibility Options. When you get in there you go to the box that says Sticky Keys and go into Settings. Uncheck the boxes in the option box that say: Press modifier key twice to lock, and, Turn StickyKeys off if two keys are pressed at once. That worked for me and I am also running Windows XP.
Try using the other shift key. If that works, then you most likely have a dirty or defective keyboard. Does the number 2 work? Does your shift key product uppercase letters (does it work with other keys?) If you are having problems with a flaky keyboard, it's pretty inexpensive to replace it and reduce your stress.
Although Shift key is not pressed down, maybe the electronics are messed up due to shock if you dropped the keyboard. Turn off Caps Lock, go to text editor of your choice and try to type numbers together with some letters. If you get big letters, then Shift button is pressed down.
In both cases, just to make sure, try your keyboard on some other computer and see if it works.
If you find out that Shift button is always pressed, than it is a hardware problem that may or may not be fixable.