Question about Brother MFC 6490CW InkJet Printer

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I can not print

My Brother MFC-490CW is setup to be able to print wirelessly and is successfully connected to my wireless network. But when I try to print something on my laptop, which has the proper printer software installed, the printer shows up as 'offline.' and I to restarted the computer and when is string again the machin print the doc in que; but again show the printer is offline. Please I need help
juancho47

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  • Anonymous Mar 31, 2014

    when I use my laptop to print, the print icon comes up but doc fails to print and I check the print que on print doc view it says error-print

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You could try to use static ip to remove possible problems with dns retrieving: 

  • Set the machine to static ip (Menu -> Network -> WLAN -> Boot Method -> Static).
  • Check the ip number on the machine (Menu -> Network -> WLAN -> IP address)
  • On your PC, go to Control Panel -> Printers
  • Right-click printer, choose Properties
  • Choose Ports and click "Add Port"
  • Double-click on Standard TCP/IP, follow the guide and type in your IP number earlier retrieved.
  • Save settings, press OK and the problem could be solved (if it was due to dns problems). 
Also, if it works, you can change the network settings for scanner driver to go to ip address too instead of dns, even if it isn't a problem right now, it could later be.

Posted on Jun 02, 2009

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1 Answer

Hello, I have a brother MFC-490CW mult-function printer (wireless) and I am having trouble setting up the wireless feature so my laptop can print to it via through my home network (Linksys wireless...


You have to make sure the following are used on your wireless settings on your router -


Wireless Network Security SSID (32 chr), WEP 64/128bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)


This means your SSID is less than 32 chars and your running either WEP, WPA. Or WPA2


Then on your printer make sure you have the wireless enabled and Just a good rule of thumb - When putting in a wireless printer just fudge with the wirless/TCP/IP settings on the printer until you can ping the printer from the PC. Do NOT bother running the software installs until you know you have a good ping from the printer as it will just bomb out.


do rate the solution plz

Nov 25, 2010 | Brother MFC 490cw Color Inkjet...

Tip

User Manual for BROTHER MFC-490CW Color Inkjet All-in-One with Wireless...


Hi guys,<br /><br />Here's an official Usermanual/ brochure for BROTHER MFC-490CW Color Inkjet All-in-One with Wireless Networking.<br /><br />Link:<br /><br /><a href="http://www.brother-usa.com/VirData/Content/MFC/ModelBrochures/MFC490_Catalog_Pages.pdf">http://www.brother-usa.com/VirData/Content/MFC/ModelBrochures/MFC490_Catalog_Pages.pdf</a><br /><br />Click on this link or copy and paste the complete link into your browser.<br /><br />If I could be of further assistance, let me know. <br /><br /><br />Thanks,<br /><br />LETMEFIXIT<br />

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You willl need to setup the printer first to use the wirelss in your place. Once you have that you will need to have the cd to install the printer and it should work.

DirectTech Computers
Palm Desert, Ca
Brother ASC Center

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My printer is connected to the internet, but status is 'offline'


Hey Bud. I had the exact same issue with mine. I called around and no one had an educated answer. I remembered that my Uncle Lester works for the IP department for the city of Beaumont. I called his house and of course he was at work. Just for grins I asked his 8 year old daughter how to fix it. She simply said, "Just unplug the router and plug it back in.... What a ********...." Then she hung up... Neddless to say this seems to work for everything else too.... Good luck.

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