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I couldnt browse the internet but im connected to to the ISP coz i try to ping it... it was connected

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  • John Miller Jr May 11, 2010

    What method of connecting to the internet do you use? Dial up, cable modem, or DSL? Have you tried surfing to other webpages? What internet browser do you use to surf? Can you check for updates to your antivirus program or Windows updates? Post back your findings please...

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    What browser are you using to browse the internet?

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  • 73 Answers

Very quick test to find out the cause. open command prompt and try to ping www.google.com

If it resolves an IP for google, then open a web browser, any web browser will do. This is providing that you are sure your computer is free of viruses, spyware, or malware such as browser hijackers and so forth. Anyway, if you try to go to www.google.com and cannot get there, the place the IP in the browser for google.com you got from the ping results. If you get the google page by IP, then you are having DNS issues. Contact your provider and report this so they can fix it for you.

That is my shortest answer for this problem.

Happy Surfing

Posted on Mar 03, 2009

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1 Answer

Cant connect to internet


Check your all physical connection and cable..

First,restart your computer

->Open web browser and enter the IP address and enter the login details on the login screen and proceed.Click Router Status under Maintenance and check if you see your IP address.

->If you see 0.0.0.0, the router is not obtaining the IP address. It can happen due to various reasons. Contact your ISP and ask for the details including username, password for PPPoE etc. and try to connect to the Internet again afterwards.

->After configure you router ,open Command Prompt, type 'ipconfig/all' and hit Enter. Check Default Gateway

->If you are still unable to browse the Internet, ping your router's connection to the PC. Open Command Prompt, type 'ping IPaddress(ex:192.168.1.0)', hit Enter.

->If you get the Request timed out message then check your router connection again and correct the Ethernet connection between your PC and the router.

If you need any technical help on wireless router then you can reach at http://www.vtechsquad.com/

Feb 20, 2013 | Computers & Internet

1 Answer

I dont know how to get wireless internet


Check the ADSL or cable modem status light. If it is solid green, it indicates that your ADSL/cable modem has a good connection. If the light is off, check modem's physical connection.

Verify that the Internet light on your wireless router is solid or blinking green. It indicates a good connection and correct wiring.

When done, log in to the web interface of your router device and check if it can obtain the IP address from your ISP or not.

If you see 0.0.0.0, the router is not obtaining the IP address. It can happen due to various reasons. Contact your ISP and ask for the details including username, password for PPPoE etc. and try to connect to the Internet again afterwards.

You may also need to configure the default gateway settings also. To configure your router device as the default gateway, reboot your PC. When done, open Command Prompt, type 'ipconfig/all' and hit Enter. Check Default Gateway

If you are still unable to browse the Internet, ping your router's connection to the PC.

The Request timed out error can occur due to two things: (1). incorrect physical connection between your router device and the PC or (2) incorrect wireless network setup & configuration. Recheck and correct the Ethernet connection between your PC and the router device.

When done, check back if you can browse the Internet or not.


***If you need any kind of technical assistance you can contact support cell

Jan 21, 2013 | Computers & Internet

1 Answer

Can't access internet, all lights are on


->First,restart your computer

->Open web browser and enter the IP address and enter the login details on the login screen and proceed.Click Router Status under Maintenance and check if you see your IP address.

->If you see 0.0.0.0, the router is not obtaining the IP address. It can happen due to various reasons. Contact your ISP and ask for the details including username, password for PPPoE etc. and try to connect to the Internet again afterwards.

->After configure you router ,open Command Prompt, type 'ipconfig/all' and hit Enter. Check Default Gateway

->If you are still unable to browse the Internet, ping your router's connection to the PC. Open Command Prompt, type 'ping IPaddress(ex:192.168.1.0)', hit Enter.

->If you get the Request timed out message then check your router connection again and correct the Ethernet connection between your PC and the router.

If you need any technical help on wireless router then you can reach at http://www.vtechsquad.com/

Nov 14, 2012 | Belkin (F5D7230-4) Router (587009)

1 Answer

Connected to the internet - problem browsing


try another internet browser eg firefox or google chrome

Mar 30, 2012 | HP Computers & Internet

1 Answer

Hi....i have a wireless router dlink dir-300....im in philippines... i always got dc from the net i think coz of the router i have...coz when i connect my modem directly to the computer it won't...


try this one.. reset your router. then connect your device again. are you using WIFI in your router? and also ping your ISP.. maybe there also a problem on your ISP..

Jul 06, 2011 | Computers & Internet

1 Answer

My laptop will not connect to our wireless router at work. It says connected, but no internet access.


The laptop might be connected to your wireless router but is unable to connect to the internet

check if you can ping websites
- click on start > Run > type in "cmd" > in the command prompt type in "ping www.yahoo.com"
- if you get 4 replies the problem might be with your browser.
- if Ping fails try typing "ping 209.191.122.70" which is the IP address for www.yahoo.com
- if ping is successful then the issue is with your DNS server. contact your ISP to get alternate DNS
- if Ping fails try pinging the default gateway or modem IP (you can find the default gateway by typing IPCONFIG)
- if ping is successful then there is a problem with your internet provider


Also you should try disabling your firewall and runnning a virus/malware scan

Mar 30, 2011 | Computers & Internet

1 Answer

Dell pc wont pick up internet


There are wide issues that may occur, with a issue with "dell pc wont pick up internet" is very general, so please be specific, however i went over most issue step by step, hope this help
Make sure you have the correct IP scheme for your network. This would include the:
IP Address
Subnet Mask
Default Gateway
DNS Servers
Click on start, run, type in cmd, The run IPCONFIG /ALL. A sample where a router is used is in the following graphic.
IP Address:
If you have a router, common examples would be:
192.168.0.x, 192.168.1.x or 10.0.0.x
If you are directly connect to your DSL or Cable Modem, you should have an IP address that would correspond to something from your ISP.
What you don't want to have is something like 169.254.x.x. This means you are not getting and IP address assigned and needs to be resolved first.
Subnet Mask:
Also make sure you have the correct Subnet Mask. Most commonly this would be 255.255.255.0
DNS Servers:
Make sure you have the correct DNS Servers.
Sometimes this is the IP address of your router, so it would be the same as the Gateway IP.
Sometimes (as in this example), it is the actual DNS servers used by the ISP.
Possible causes for not getting an IP address assigned are:
1. Defective cable, network card or port on the router. Make sure you are using all known working components.
2. Your router is not configured for DHCP (which would automatically be assigning IP addresses).
This and can be done from that same command prompt you used to run IPCONFIG
2. Try pinging the router's IP address
e.g. ping 192.168.1.1
If you get a reply, then your connection to the router is working.
If you don't get a reply, then you need to double check your network card, cable, port on the router. You might also see if any other computers on the network can do the same.

3. Try pinging an external site by IP address
e.g. ping 4.2.2.1
If you get a reply, then you have a connection to the Internet.
If you don't get a reply, there are several things you can try:
1. Double check that the router is connecting to the Internet. Typically you can access the router through your web browser and check it's status.
2. Take the power off your DSL/Cable modem and Router. Plug the modem back in a wait a minute or so. Plug the router back in and wait a minute or so. Then restart your computer.
3. WINSOCK Fix - It is possible that the WINSOCK Registry entries have gotten corrupted. This is getting to be a more common problem. See WINSOCK FIX for clean ones you can download

4. Try pinging an external site by Name
e.g. ping www.yahoo.com
If you get a reply, then you have a connection to the Internet and DNS is working
If you don't get a reply, there are several things you can try:
1. Double check your DNS entries
2. You many need to use the same DNS IP address that your ISP or Router is using.
3. On rare occasions your ISP has problems with their DNS servers. But that is rare in comparison to misconfigured computers.

If your PING tests work but you are having problems browsing sites on the Internet
1. If you could ping external sites by both IP address and Name, but cannot browse the web, likely your web browser is misconfigured.
2. Double check that you don't have an incorrect or not needed Proxy server assigned.
For the Internet Explorer - Tools / Internet Options / Connections tab / LAN settings button. Uncheck both Automatically detect settings and Use a proxy server for your LAN.

Jun 18, 2010 | Dell Inspiron 1545 Notebook

1 Answer

Internet connection problems


Troubleshooting Internet Connection Problems The purpose of this section is to give general tips
on troubleshooting your Internet Connection

While there are many possible configurations, I'll try and cover the most common ones.

Making Sure You Have Correct IP Information
Basic PING Tests
Browser Configuration

Making Sure You Have Correct IP Information 1. Make sure you have the correct IP scheme for your network. This would include the:
  • IP Address
  • Subnet Mask
  • Default Gateway
  • DNS Servers
2. There are a few ways you can see what IP addresses are being assigned.
But generally for:Win9x - Start / Run / command
Windows2000/XP/Vista - Start / Run / cmd
The run IPCONFIG /ALL. A sample where a router is used is in the following graphic.
ipconfig.jpg 3. IP Address:
If you have a router, common examples would be:
192.168.0.x, 192.168.1.x or 10.0.0.xIf you are directly connect to your DSL or Cable Modem, you should have an IP address that would correspond to something from your ISP.
What you don't want to have is something like 169.254.x.x. This means you are not getting and IP address assigned and needs to be resolved first.
4. Subnet Mask:
Also make sure you have the correct Subnet Mask. Most commonly this would be 255.255.255.0 5. Default Gateway:
Make sure you have the correct Default Gateway IP address.
With a router, this is typically the IP address of your router. 6. DNS Servers:
Make sure you have the correct DNS Servers. Sometimes this is the IP address of your router, so it would be the same as the Gateway IP.
Sometimes (as in this example), it is the actual DNS servers used by the ISP.
7. Possible causes for not getting an IP address assigned are:1. Defective cable, network card or port on the router. Make sure you are using all known working components.
2. Your router is not configured for DHCP (which would automatically be assigning IP addresses).
But you need to have this correct before proceeding.
Basic PING Tests 1. This and can be done from that same command prompt you used to run IPCONFIG 2. Try pinging the router's IP addresse.g. ping 192.168.1.1
If you get a reply, then your connection to the router is working.
If you don't get a reply, then you need to double check your network card, cable, port on the router. You might also see if any other computers on the network can do the same.
3. Try pinging an external site by IP address e.g. ping 4.2.2.1
If you get a reply, then you have a connection to the Internet.
If you don't get a reply, there are several things you can try:
1. Double check that the router is connecting to the Internet. Typically you can access the router through your web browser and check it's status.
2. Take the power off your DSL/Cable modem and Router. Plug the modem back in a wait a minute or so. Plug the router back in and wait a minute or so. Then restart your computer.
3. Winsock Fix - It is possible that the Winsock Registry entries have gotten corrupted. This is getting to be a more common problem. See WINSOCK FIX for clean ones you can download
4. Try pinging an external site by Namee.g. ping www.yahoo.com
If you get a reply, then you have a connection to the Internet and DNS is working
If you don't get a reply, there are several things you can try:
1. Double check your DNS entries
2. You many need to use the same DNS IP address that your ISP or Router is using.
3. On rare occasions your ISP has problems with their DNS servers. But that is rare in comparison to misconfigured computers.
If your PING tests work but you are having problems browsing sites on the Internet 1. If you could ping external sites by both IP address and Name, but cannot browse the web, likely your web browser is misconfigured. 2. Double check that you don't have an incorrect or not needed Proxy server assigned.For the Internet Explorer - Tools / Internet Options / Connections tab / LAN settings button. Uncheck both Automatically detect settings and Use a proxy server for your LAN.

Mar 28, 2010 | HP Pavilion dv9720us Notebook

1 Answer

Can connect to 2wire, but can't browse


What is the ip address you got from the 2wire router. ??

Try release and renew for new ip. Clear the cache and temporary internet files, and then try pinging the router's gateway ip and check . If pinging. then ping any website's ip address. if successful then try going online. Else you need to power off and power on your router and then try again.

Sep 06, 2009 | 2wire (1000-400108-001) Router

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