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Fax connection problems - no dial tone

Lexmark x3650 all-in-one fax connection
Cannot get needed dial tone

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Are you sure the jack is working? the cord is ok, and plugged into the "line" port on your machine?

Posted on Mar 01, 2009

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I can't get my lexmark x2600 all in one to fax


You maybe having problems with your fax phone line.
To check this phone line, connect a phone handset to this phone line and see if you get a dial tone and you can dial out.
If not then you need to get the phone line repaired.

Oct 26, 2012 | Lexmark X2600 All-In-One InkJet Printer

1 Answer

Everything is working fine on my lexmark all-in-one except for the fax. It is dialing the number and says that it is connecting but will not connect. Have cut it off for a period of time then cut it back...


It could be the fax line in the wall. Try to insert a telephone straight to the wall and listen for a dial tone. If you hear no dial tone, please contact your phone company and have them check the line. If you hear a dial tone, re-plug the printer into the wall using a different known working telephone cable. Try to fax again.

Aug 26, 2011 | Lexmark X4250 All-In-One InkJet Printer

1 Answer

MY LEXMARK X125 STOPPED RECIEVING AND SENDING FAXES. IT HAS ITS OWN LINE NOT CONNECTED TO COMPUTER. ALSO MY SPEAKER DIAL TONE IS NOT WORKING. WHEN CHECKING MY DRPD WONT SET UP EITHER. THIS JUST HAPPENED 2...


Hello. If everything else is working, printing and copying, unplug the printer from the power source. Check the telephone line from your phone company by unplugging the fax machine from the wall jack where it is connected to. Plug a telephone device straight to that wall jack and check for a dial tone. If there's no dial tone, contact your phone company. If there is, plug the fax machine back to that wall jack. You can also try replacing the telephone cable with a another known working cable. Plug the printer back to the power source. Check again. Hope this helps.

Mar 23, 2010 | Lexmark X125 All-In-One InkJet Printer

1 Answer

I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?


Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Can't receive or send fax on my lexmark X4270


In this case first we need to chk whether there is any dial tone on ur fax machine for that u need to Hit the Options button till u find an option saying On Hook Dial now hit select and it should give u a dial tone if it doesnt check the Phone Line Connections........... If it gives u a dial tone........... Unplug the Power Supply from the Printer........ Press and hold the Stop/Clear button and while holding the Stop/Clear button insert the Power Supply back to the Printer........ It will say clearing and then display a page where u need to Selct ur Country and the other details........ and as soon as this is done u can send and recieve faxes....... Thanku

Jan 12, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Lexmark x2470. Fax solutions not working after going high speed


Please check that the Phone line for faxing is connected to a seperate NON FILTERED phone line. Not to the dsl line. You can use a line splitter for this. Also the dial up modem may need to remain in your computer for the fax software to dial out. Hope this helps.

Dec 07, 2008 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Problems with lexmark 1270 sending fax


See if you are getting a dial tone from the phone.
-> If you can't, check the line.
-> If you can get a dial tone and successfully call out. Make sure you are not running on a digital phone system, IP phones, using DSL, etc. Fax machines have problems on digital lines and many either won't work without a line scrubber or work intermittantly.

Jul 13, 2008 | Lexmark X4270 All-In-One InkJet Printer

2 Answers

Lexmark 7350 all in one


Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

Feb 15, 2008 | Lexmark X8350 Print, Scan, Copy and Fax...

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