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Try this. make sure your phone is turned off then plug the usb cable into both the phone and the computer. Next if a promtp screen doesnt come up on the computer asking which application you want to use go to your start menu on your computer. Then go to your My Computer, look for Removable disk K, click on that and it should show the folders in your phone, then right click or left click to do what you want to do with the contents of the folder.
It is possible that you have a bad data chord. Recently I have come across several data chords that will not acknowledge the v3 cell phone I was trying to use with my Motorola Tools program. I tried a different data cable and it worked without any problems. If you don't have a 2nd data cable you might ask friends and family if they have one you can borrow so you can verify if it is the data cable or not. If you find that it is the data cable you could then purchase another one.
If you've got a memory card in your phone, you can set the phone to show up as a usb drive..
probably like this:
settings> connection> usb> default> memory card
then plug the phone in and it should show up as a drive.
if you've saved your pics to the phone memory instead of the memory card, you'll need to move them to the card, select each pic in the normal viewer, and press menu> move> memory card.
If you don't have a memory card, and don't want to get one, then pick up a copy of the motorola phone tools software, this will allow you to move pics on and off the phone, as well as put music on it, create ring tones, and back up your phone directory.
you need a special software that goes with your razR, in some cases, if you paid extra for your phone it comes with the software
but most likely, you will have to buy it
or you can ahem, download it...