Question about GE Nautilus 24" Built-in Dishwasher

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GE Nautilus Dishwasher Start Problem (no water filling)

I have not been using my 8 year-old GE Nautilus Built-in dishwasher for a couple of weeks after last time used it in Jauary 2009. Last week when I tried to start the dishwasher, there was no water coming from the sprayer but just a humming sound from the motor. Did some research on GE Appliance's website and was suggested to use citric acid or white vinegar (it is not as effective as the citric acid according to the footnote of that site). Tried white vinegar (as I could not get citric acid from the local stores) but it didn't work. Then I tried to tap the flood float and it didn't work either.

Do you have any other suggestions why it could cause such a problem on a dishwasher? (Particularly on the GE Nautilus dishwasher). I could not find the model number but only a number (165D5450P004) on the sticker on top of the door inside the dishwasher. This machine was installed by the home builder before we moved into the house.

Your assistance to the above will be appreciated.

Eric Weng

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Model # should be on inside of tub wall....but any way...

This is a typical GE problem which I have seen many times...When a DW sets for a while not being used...the motor often freezes up....Take the front (lower panel off....find the motor assembly...(with the DW unplugged!!...very important)reach in with you hand or a screw driver...preferably your hand...at the back of the motor...there should be a impeller blade...you should be able to reach in with a finger and pull it down..it may be resistant so find a way to hold it in place as you reach up to the next impller blade and pull down further...finally it will all of a sudden free up....after which you plug it back in and start it up...I am also including a step by step (no drain problem check list as you may run into an issue like this if it has not been operated for a while ....notice article # 5).


1. Air gap / Drain hoses
If there is an air gap (located in the sink, near the faucet), check to see if it is clogged. Unscrew the top cap and see if there is anything blocking inside. Note: If there is no air gap installed, the dishwasher might not drain properly.

If the drain hose is clogged, the dishwasher would not drain. If there is an air gap installed, it is very common that a hose going from the air gap into the garbage disposer is clogged. Remove and clean the hose. Make sure to reattach the hose before starting the dishwasher.

Note: If you recently had a garbage disposer installed, it is common to overlook removing the drain plug.

2. Broken belt
Some dishwasher models use a belt to drive the pump. Replace the belt if found broken.

Note: Sometimes the belt would just come off the pump. Even though it might not be broken, it is recommended that you replace the belt, because it is probably too stretched out.

3. Pump
Some models have two impellers inside the pump - one, wash impeller, takes care of the wash cycles, the other, drain impeller, drains the water out. If the drain impeller is broken (broken blades, shaft), the dishwasher would not drain. Replace any broken pump components.

4. Drain solenoid
Some models (for example most GE dishwashers) use a drain solenoid to drain water out. Sometimes the solenoid gets stuck, preventing the water from draining out. Try to free up the solenoid. If unsuccessful, you might have to replace the pump assembly.

5. Motor
If the motor is stuck, it is sometimes possible to free it up by manually spinning the motor.

Replace the motor if defective.

6. Timer
Replace if defective (note: uncommon problem).

I hope this helps...it is always useful to include the Model #...more specific instructions can then be provided

Good Luck and good day.....please rate my effort...the Fang

Posted on Mar 28, 2009

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Well after replacing the water supply valve ($40), I finally tracked down the problem to a "stuck" float. A simple fix by removing one screw from inside the tub that holds the float cover (front left side), then clean both the cover and float (grease and grime). Reassemble and problem solved!! Cause: Since the (water level sensing) float is stuck in the UP position, the dishwasher thinks there is water in the tub and will not allow any more water to enter. Hope this helps save some time and aggravation.

Posted on Dec 20, 2013

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